Corey Sheldon
Falls Church,VA
Summary
Corey is a highly skilled and detail-oriented hospitality specialist with nearly 20 years of experience, including as a USMC Veteran. His Extra Class Amateur Operator License showcases his commitment to continuous learning and professional development. Corey has a proven track record in customer acquisition and retention, excels at overcoming challenges, and finding innovative solutions. His strong problem-solving skills and proactive approach make him an invaluable asset to any team. He is known for his adaptability, creativity, and results-oriented mindset. Corey is dedicated to making meaningful contributions and driving organizational success.
Overview
22
22
years of professional experience
1
1
Certificate
Work History
Business Owner
CS Executive Services LLC
09.2006 - Current
- Negotiated price and service with customers to create bespoke experience while increasing profit.
- Implemented innovative programs to increase customer loyalty and reduce turnover.
- Promoted business via social media to generate leads and maximize brand identity.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Consulted with customers to assess needs and propose optimal solutions.
Rideshare Driver
Empower
06.2019 - Current
- Providing a high level of luxury transportation while retaining the flexibility of a traditional rideshare asset similar to Uber Black.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Adhered to all safety regulations and traffic laws while driving.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Responded to passenger concerns and complaints politely and professionally.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Drove VIPs to corporate events and meetings.
Personal Driver
Alto Experience Virginia, LLC
12.2023 - 02.2024
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Protected well-being of passenger by adjusting appropriately to changing environmental conditions like harsh weather and traffic.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Delivered passengers to destinations safely and on time.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Drove VIPs to corporate events and meetings.
Executive Driver
Charis Services, LLC
07.2023 - 12.2023
- Ensure safe and efficient transportation of senior government staff and other appointed passengers as directed
- Maintaining strict confidentiality of trips and client details provided as needed for duties.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Remained calm and poised in emergent situations.
- Delivered passengers to destinations safely and on time.
- Drove VIPs to corporate events and meetings.
Rideshare Driver
Lyft
11.2018 - 03.2022
- Providing a high level of luxury transportation while retaining the flexibility of a traditional rideshare asset similar to Uber Black.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Adhered to all safety regulations and traffic laws while driving.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Responded to passenger concerns and complaints politely and professionally.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Drove VIPs to corporate events and meetings.
Barista
STARBUCKS COFFEE COMPANY
11.2018 - 11.2021
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Barista
STARBUCKS COFFEE COMPANY
09.2006 - 08.2009
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Emergency Aircraft Recovery Specialist
United States Marine Corps
01.2003 - 07.2006
- Building, maintaining tactical airfields to include layouts, marking and lighting
- Maintaining visual and radar landing aids as needed on site
- Recurrence on performance and emergency procedures for all respective aircraft.
- Collaborated with maintenance staff to repair equipment and maintain performance levels without sacrificing operational efficiency.
- Signaled pilots manually to correct movements and prevent accidents.
- Set up and adjusted visual aids to help pilots make safe landings.
Education
Independent Study Courses - Emergency Management
Federal Emergency Management Institute
Washington DCEmergency Medical Technician (Virginia) - Emergency Medicine (Pre-Hospital)
Associates in Emergency Care
Manassas, VA02.2008
High School Diploma -
Westfield High School
Chantilly, VA01.2002
Skills
- Cloud Computing
- High-Pressure Situations
- Valet Parking
- VIP Movements
- Guest Satisfaction
- Passenger transportation
- Communication
- Schedule Management
- Route Planning
- Routine Vehicle Maintenance
- Dependable and Trustworthy
- Hotel and Restaurant Recommendations
- Technology-driven navigation
- Defensive Driving Practices
- Confidentiality understanding
Certification
- SkyWarn Certified Spotter - NOAA: National Oceanic & Atmospheric Administration, LO344
- Amateur Radio Operator - Federal Communications Commission, WA1EM, 11/2018, 09/2028
- Licensed Emergency Medical Technician - Virginia Fire & Rescue Association, B072015306, 02/2008, 03/2012
Affiliations
- Last Frontier Amateur Radio Society (Lifetime Member & Volunteer Examiner)
- Team Rubicon (Basic Debris Removal, Mucking out)
- Fairfax County C.E.R.T. Team (Level 2)
- Loudoun County C.E.R.T. Team (Level 1)
- Katadin Amateur Radio Society (Prospective Member & Volunteer Examiner)
- NOAA Skywarn Spotter , Sterling, VA Weather Office (Severe & Winter Storm Weather)
- Fairfax County Medical Response Corps (Vaccinations, Traffic / Crowd Management)
Timeline
Personal Driver
Alto Experience Virginia, LLC
12.2023 - 02.2024
Executive Driver
Charis Services, LLC
07.2023 - 12.2023
Rideshare Driver
Empower
06.2019 - Current
Rideshare Driver
Lyft
11.2018 - 03.2022
Barista
STARBUCKS COFFEE COMPANY
11.2018 - 11.2021
Barista
STARBUCKS COFFEE COMPANY
09.2006 - 08.2009
Business Owner
CS Executive Services LLC
09.2006 - Current
Emergency Aircraft Recovery Specialist
United States Marine Corps
01.2003 - 07.2006
Independent Study Courses - Emergency Management
Federal Emergency Management Institute
Emergency Medical Technician (Virginia) - Emergency Medicine (Pre-Hospital)
Associates in Emergency Care
High School Diploma -
Westfield High School
- SkyWarn Certified Spotter - NOAA: National Oceanic & Atmospheric Administration, LO344
- Amateur Radio Operator - Federal Communications Commission, WA1EM, 11/2018, 09/2028
- Licensed Emergency Medical Technician - Virginia Fire & Rescue Association, B072015306, 02/2008, 03/2012
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