Corey Smythe
Post-Closing & Administrative Support Manager
Newark,United States
Summary
Experienced financial and political professional with good administrative, relationship-building and interpersonal communication abilities. Well-versed in operational management with excellent multitasking, time management , and leadership skills. Dedicated to optimizing procedures and experiences to better serve customer, stakeholder, and company needs.
Overview
5
5
years of professional experience
Work History
Post-Closing & Administrative Support Manager
Equity Resources, Inc.
10.2021 - Current
- Led the Post-Closing, Administration, and Operational Sales Support departments, overseeing daily operations and ensuring quality and compliance standards were met in the delivery of files to investors and government agencies.
- Maintained the highest levels of "Raving Fan" customer service both internally and externally through effective communication and problem-solving.
- Coordinated the company's digital loan closing initiatives, leveraging emerging technologies to improve the efficiency and accuracy of the loan process.
- Conducted performance evaluations, provided feedback, and implemented training programs to improve team members' skills and enhance overall productivity.
- Collaborated with various stakeholders to identify areas for improvement and implement solutions that enhanced overall operations.
- Maintained a deep understanding of industry trends and emerging technologies to stay ahead of the curve in post-closing and administration management.
Senior Closing Specialist
Equity Resources, Inc.
08.2021 - 10.2021
- Served as the primary point of contact for Closing department inquiries, coordinating e-closings and completing employment verification calls to ensure compliance with real estate laws and investor guidelines.
- Prepared closing packages and post-closing files, ensuring that every loan was prepared properly and in compliance with industry regulations.
- Supervised multiple pipelines, ensuring adequate coverage and metrics were met, while training colleagues as needed.
- Led the FHA insuring initiatives and escrow holdback process, handling investor suspense issues.
- Assisted with special projects, providing support to the Closing Manager with complex closing functions.
- Provided "Raving Fan" service, maintaining excellent relationships both internally and externally.
Closing Specialist
Equity Resources, Inc.
03.2020 - 08.2021
- Served as the primary point of contact for Closing department inquiries, coordinating e-closings, and preparing closing packages to ensure compliance with real estate laws and investor guidelines.
- Completed employment verification calls and post-closing files, ensuring that every loan was prepared properly and in compliance with industry regulations.
- Supervised multiple pipelines, ensuring adequate coverage and metrics were met, while training colleagues as needed.
Customer Administrative Support Specialist
Equity Resources, Inc.
08.2019 - 03.2020
- Worked with mortgage professionals and outside parties to complete employment verifications, update private mortgage insurance and homeowner's insurance, and ensure realtors were vetted properly.
- Coordinated with multiple parties to ensure timely and accurate completion of tasks.
- Contributed to special projects for upper management, providing support and assistance as needed.
- Performed receptionist duties, including answering phones and greeting visitors, to ensure a professional and welcoming environment.
Administrative Services Assistant
Ohio University
07.2018 - 07.2019
- Communicated effectively with international students, faculty, and advisors regarding sensitive immigration subjects, ensuring compliance with all laws and regulations.
- Provided high-quality customer service to all international students and faculty, ensuring their needs were met and concerns were addressed.
- Maintained the department email, mail, and appointment scheduling, ensuring timely and accurate responses to all inquiries.
- Assisted the Director of Global Operations with special tasks and projects as needed.
Canvasser
For Our Future Ohio
05.2018 - 08.2018
- Canvassed voters across the Southeast Ohio and Appalachian regions by going door-to-door to speak with voters about their concerns leading up to the November 2018 midterm elections.
- Engaged in active listening and maintained a positive demeanor to build rapport with voters and encourage voter turnout.
- Utilized data entry software to record interactions and voter preferences, communicating effectively with office leadership to determine how to best serve every voter.
- Trained and supervised new canvassers to ensure adherence to campaign protocols and goals.
Education
Master of Arts - Political Science (American Politics)
Ohio University
Athens, OH05.2019
Bachelor of Arts - Political Science (Pre-Law)
Ohio University
Athens, OH04.2017
Associate of Arts - Arts And Humanities
Ohio University
Athens, OH04.2017
Skills
- Analytical thinking and problem-solving
- Independent, informed decision making
- Empathetic leadership
- Effective interpersonal communication
- Motivated team player
- Experience with diverse populations
- Highly driven to succeed
- Microsoft Office Suite
- G Suite
- Encompass
- MiniVAN
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Post-Closing & Administrative Support Manager
Equity Resources, Inc.
10.2021 - Current
Senior Closing Specialist
Equity Resources, Inc.
08.2021 - 10.2021
Closing Specialist
Equity Resources, Inc.
03.2020 - 08.2021
Customer Administrative Support Specialist
Equity Resources, Inc.
08.2019 - 03.2020
Administrative Services Assistant
Ohio University
07.2018 - 07.2019
Canvasser
For Our Future Ohio
05.2018 - 08.2018
Master of Arts - Political Science (American Politics)
Ohio University
Bachelor of Arts - Political Science (Pre-Law)
Ohio University
Associate of Arts - Arts And Humanities
Ohio University
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