Micquelle Burton
Cincinnati
Summary
Meticulous and systematic Post Closer with 7-year track record of meeting high expectations and adhering to tight quality control standards. Thrives in fast-paced, high-pressure environments with demanding targets. Team-oriented, reliable and performance-oriented.
Overview
12
12
years of professional experience
Work History
Post-Closing Specialist II
Fifth Third Bank
07.2021 - Current
- Mastered the TRID Knowledge
- Trained New Hires
- Provided Assignments for Growth and Developments
- Learned new procedures in Post-Closing
- Remediate salability issues so that loans can be sold on the Secondary market
- Collaborate with other Mortgage teams to try to eliminate errors
Post-Closing Specialist I
Fifth Third Bank
09.2015 - 07.2021
- Learned policies and procedures of TRID
- Understand values and pillars of Fifth Third Bank
- Work with Title Companies to get Documents signed and corrected
- Demonstrate accountability through timely responses to emails and questions
Customer Service
Target Inc
06.2012 - 09.2015
- Provided resolutions for customer complaints
- Organized and assigned personnel during high volume periods
Data Analyst
Mount St. Joseph University
02.2015 - 05.2015
- Analyzed and formatted data used to determine scholarship eligibility
- Evaluated raw data for Course scheduling modifications
Education
Bachelor of Science - Mathematics
MOUNT ST. JOSEPH UNIVERSITY
Cincinnati, OH05.2015
Skills
- Mortgage Knowledge
- Compliance Awareness
- Customer service and assistance
- Problem-Solving
- Excellent Communication
- Team Collaboration
- Attention to Detail
- Adaptability and Flexibility
- Team building
- Analytical Thinking
Accomplishments
- Recognized by supervisors and colleagues for excellent TRID feedback and expertise
- Being value as a reliable source of information of TRID Knowledge
- Consistently received a spirit of the pin award weekly
Timeline
Post-Closing Specialist II
Fifth Third Bank
07.2021 - Current
Post-Closing Specialist I
Fifth Third Bank
09.2015 - 07.2021
Data Analyst
Mount St. Joseph University
02.2015 - 05.2015
Customer Service
Target Inc
06.2012 - 09.2015
Bachelor of Science - Mathematics
MOUNT ST. JOSEPH UNIVERSITY
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