Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Hi, I’m
COREY SPENCE
Irving,TX
Summary
Overview
12
years of professional experience
1
Certification
Work History
GenpactRichardson, TX
Subject Matter Expert
05.2018 - 04.2023
Job overview
- Resolved client problems by investigating issues, answering questions and building rapport.
- Delegated work to 15-20 employees based on shift requirements, individual strengths and unique training.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Led analysis of key production metrics in performance to develop executive summaries and suggest procedural modifications to optimize productivity.
Best Buy
Customer Service | Sales Support | Sales Associate
01.2013 - 01.2017
Job overview
- Warehouse maintenance | inventory rotation
- Sales | cashier
- Returns | Tech Specialist | Payment Processing
Fanatics RetailFort Worth, TX
Merchandiser
10.2012 - 02.2013
Job overview
- Monitored stock to maintain sufficient quantity of featured product.
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Built product displays and placed appropriate signage for merchandise.
- Changed or rotated window displays, interior display areas or signage to reflect changes in inventory or promotion.
WalmartFort Worth, TX
Warehouse Maintenance, •Sales Associate
02.2011 - 07.2012
Job overview
- Investigated and resolved issues to drive better service for customers and employees.
- Recognized defective material and reported issues to management.
- Answered customer questions and provided store information.
- Arranged and stocked new merchandise following placement directions.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Operated forklifts to fill or empty overhead spaces.
Education
Remington CollegeFort Worth, TX
Associate in Pharmacy from Pharmacy
01.2014
University Overview
- Spring 2014 - Dean's List/4.0 GPA
- Spring 2014 - Honor Roll
- Completed Continued Education- English/Math Courses for Associates Degree.
Christian Fenger High SchoolChicago, IL
High School Diploma
03.2009
University Overview
CompTia PMP Dallas, TX
Some College (No Degree) from Project Management
University Overview
Skills
- Complex Problem Solving
- Work Planning and Prioritization
- Administration and Reporting
- Performance Tracking and Evaluation
- Team Leadership
- Client Facing
- Supervision & Leadership
- Customer Service
Accomplishments
Accomplishments
- Promoted to Universal Coach/Subject Matter Expert 2019
- Lean Six Sigma Certified 2020
- Promoted to Quality Service Analyst 2021
- Level-Up Management Training Certification Graduate 2022
Certification
- Content Analyst, Genpact - 2018
- Certified Subject Matter Expert, Genpact - 2019
- Universal Coach/Quality Analyst, Genpact - 2020
- Lean Sigma Six Training - 2021
- Front Line Management Training - 2022
Timeline
Subject Matter Expert
Genpact
05.2018 - 04.2023
Customer Service | Sales Support | Sales Associate
Best Buy
01.2013 - 01.2017
Merchandiser
Fanatics Retail
10.2012 - 02.2013
Warehouse Maintenance, •Sales Associate
Walmart
02.2011 - 07.2012
Remington College
Associate in Pharmacy from Pharmacy
Christian Fenger High School
High School Diploma
CompTia PMP
Some College (No Degree) from Project Management
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