Corey Vladesov
Chicago,IL
Summary
Results-driven sales leader with a strong track record in exceeding performance targets. Expert in customer service and team mentorship, driving repeat business, and fostering loyalty. Skilled in creative problem-solving to achieve organizational goals effectively. References are available upon request.
Overview
7
7
years of professional experience
Work History
Sales Team Leader
The Spice House
Chicago, IL
04.2024 - Current
- Led the store to surpass $1M in annual sales through strategic team management.
- Consistently ranked in the top three across all key performance indicators, company-wide, month after month.
- Developed and executed in-store promotions to boost product visibility.
- Assisted customers in selecting spices and culinary products based on personal needs.
- Analyzed sales trends to adjust the team's focus on high-demand products.
- Trained new spice merchants on product knowledge and customer engagement.
- Collaborated with the marketing team for effective campaign execution.
- Developed and implemented strategies to increase sales performance via in-store sales contests.
- Monitored daily sales activities, and provided feedback to team members.
- Provided exceptional customer service by resolving inquiries and concerns promptly.
Implementation Manager
Transportation One
Chicago, IL
12.2022 - 08.2023
- Acted as the primary client liaison throughout project lifecycles, delivering exceptional customer service through proactive communication, transparency, and issue resolution.
- Assisted in troubleshooting issues during system launches, and provided technical support.
- Documented processes and created user manuals for ongoing reference and clarity.
- Supported cross-functional teams in executing deployment plans efficiently and effectively.
- Worked closely with customers throughout the entire implementation process to ensure satisfaction with the results.
- Managed full project lifecycles, beginning at inception and ending with customer-facing deployments.
- Monitored performance metrics of implemented systems, and took corrective action when necessary.
- Maintained comprehensive records of all activities related to system implementations.
- Coordinated the successful integration of logistics solutions for high-profile clients, including Prime Hydration, Alani Nu, Chewy, Purina, and Reyes Bottling Company, ensuring tailored service that met unique customer needs, and industry compliance.
Business Development Representative
Transportation One
Chicago, Ill
09.2022 - 12.2022
- Managed the CRM system to track client interactions and follow-ups.
- Cultivated relationships with clients, managing proposals, and onboarding processes.
- Created and improved the business pipeline using cold and warm techniques.
- Responded quickly to inquiries from potential customers via phone or email.
- Provided regular updates on progress toward meeting monthly targets.
- Worked closely with the sales team to develop strategies for achieving sales targets, and increasing revenue.
- Delivered over $2.5 million in total revenue.
- Assisted in the negotiation of contracts and agreements with clients and partners.
- Addressed customer questions and concerns regarding products and services.
Client Success Specialist
Transportation One
Chicago, IL
05.2021 - 09.2022
- Managed client onboarding processes to ensure smooth transitions and satisfaction.
- Conducted regular follow-ups with clients to gather feedback and assess needs.
- Analyzed client data to identify trends and recommend service improvements.
- Coordinated the successful onboarding of high-profile clients, including Ford Motor Company, Ocean Spray, Beyond Meat, Freight Farms, La-Z-Boy, Stellantis (Fiat/Mopar), and Corteva Agriscience, ensuring tailored service that met unique customer needs and industry compliance.
- Built strong client relationships through proactive communication and problem-solving.
- Managed contract negotiations, and contributed to pricing strategy discussions.
- Generated over $10 million in revenue, with Ford Motor Company becoming the first CSS group account to surpass $100,000 in revenue within a single month, setting a new performance benchmark.
- Provided training for new hires, enhancing team knowledge and performance.
- Researched and resolved customer inquiries in a timely manner.
- Assisted in creating effective communication plans for clients.
- Established and monitored key performance indicators (KPIs) for customer success.
Route Sales Representative
Bimbo Bakeries USA
Glendale Heights, IL
12.2019 - 05.2021
- Achieved recognition as the youngest-ever route-holding driver, demonstrating exceptional performance and reliability.
- Executed world-class merchandising to optimize sales and shelf space within current accounts.
- Built strong relationships with customers to promote brand loyalty.
- Safely operated the company route truck, with adherence to DOT regulations, and log documentation.
- Conducted daily pre-trip inspections of delivery vehicles.
- Loaded, unloaded, and delivered products in a timely manner.
- Promoted positive relationships with customers to maintain consistent sales.
- Responded quickly to customer inquiries regarding products or services.
- Assisted with merchandising displays at customer locations when requested.
- Continuously surpassing sales goals, optimizing profitability, and improving the performance of the assigned territory.
- Managed and optimized sales routes, consistently exceeding sales goals.
- Utilized effective problem-solving skills when resolving customer issues.
- Developed and implemented strategies to increase sales volume.
Account Executive
Uber Freight
Chicago, IL
11.2018 - 11.2019
- Managed a portfolio of existing carrier partners, identifying and resolving operational issues.
- Actively recruited and onboarded new carriers, increasing active users on the Uber Freight platform.
- Collaborated with drivers to download, install, and troubleshoot the Uber Freight app, ensuring seamless integration and usage across the network.
- Developed and implemented solutions to daily operational challenges, driving continuous improvements in processes and systems.
- Provided industry expertise and mentorship to new hires, answering questions, and sharing knowledge to aid in their onboarding and success within the freight industry.
- Maintained a high level of customer service, balancing transparency with efficiency in a fast-paced logistics environment.
- Demonstrated the ability to stay calm under pressure, managing high-stakes situations, and fostering a positive, proactive work culture.
- Resolved client issues by coordinating with internal departments swiftly.
- Managed the carrier pool by providing ongoing technical support after the initial interaction was completed.
- Identified potential new customers through research of industry trends and competitive analysis.
Education
Full Stack Web Development Coding Boot Camp -
Northwestern University
Evanston, IL01-2024
High School Diploma -
Cary Grove High School
Cary, IL05-2011
Skills
- Customer service excellence
- Effective communication
- Software proficiency
- Team leadership
- Problem solving
- Adaptability to challenges
- Relationship building
- Customer relationship management
- Sales strategy development
- Technical troubleshooting
- Product training
- Team collaboration
Timeline
Sales Team Leader
The Spice House
04.2024 - Current
Implementation Manager
Transportation One
12.2022 - 08.2023
Business Development Representative
Transportation One
09.2022 - 12.2022
Client Success Specialist
Transportation One
05.2021 - 09.2022
Route Sales Representative
Bimbo Bakeries USA
12.2019 - 05.2021
Account Executive
Uber Freight
11.2018 - 11.2019
Full Stack Web Development Coding Boot Camp -
Northwestern University
High School Diploma -
Cary Grove High School