Rudi Valdez
SANANTONIO,TX
Summary
Results-driven Team Leader with expertise in Sales Operations. Led sales teams in developing and implementing effective strategies, enhancing operational efficiency. Strengths in strategic planning and fostering collaboration have consistently improved team performance and boosted sales productivity.
Overview
5
5
years of professional experience
Work History
Team Leader, Sales Operations
Dairy Queen Restaurant
Corpus Christi, tx
06.2023 - 08.2024
- Led team meetings to discuss sales strategies and operational improvements.
- Developed strategies for improving customer service standards and increasing sales productivity.
- Trained new staff on customer service protocols and product knowledge.
- Monitored staff performance and provided feedback on areas of improvement.
- Coordinated inventory management to ensure product availability and freshness.
- Tracked inventory levels and placed orders to maintain optimal stock levels.
Customer Service Representative
GN Insurance
Corpus Christi, TX
06.2022 - 09.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Handled customer complaints with empathy and professionalism to ensure satisfaction.
- Assisted customers with inquiries about insurance policies and coverage options.
- Educated clients on policy details and provided necessary documentation.
- Managed customer records using CRM software for effective communication.
Cashier Team Lead
Bill Miller BBQ
Corpus Christi, Tx
11.2019 - 06.2022
- Supervised cashier team to ensure smooth operational flow during busy hours.
- Trained new cashiers on register procedures and customer service standards.
- Managed cash handling and ensured accurate daily cash register reconciliation.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Responded to customer inquiries and provided store information.
- Developed strong working relationships with team members to foster collaboration.
Education
Richard King High School
Corpus Christi, TxSkills
- Sales strategy
- Customer relationship management
- Performance management
- Employee training
- Customer service excellence
- Proactive problem solving
- Adaptability
- Team collaboration
- Communication skills
- Flexible schedule
Timeline
Team Leader, Sales Operations
Dairy Queen Restaurant
06.2023 - 08.2024
Customer Service Representative
GN Insurance
06.2022 - 09.2023
Cashier Team Lead
Bill Miller BBQ
11.2019 - 06.2022
Richard King High School