Desired Job Title
Team Leader, Sales OperationsRegional Flight AttendantPatient CoordinatorHospital Ward ClerkRecords CoordinatorLocation Preference
RemoteHybridLocation: Kannapolis, NCCharlotte, NC
Open to relocation: No
Open To Work
Malieka Hamilton
Kannapolis,NC
Work Preference
Summary
Dedicated professional with extensive customer service experience, including strategic leadership in sales operations. Proven track record in enhancing customer satisfaction and operational efficiency. Committed to coaching teams and implementing best practices that drive results.
Overview
25
25
years of professional experience
Work History
Team Leader, Sales Operations
Target Specialty Products
Kannapolis, North Carolina
04.2024 - Current
- Provided daily direction and guidance to team members in Sales Operations.
- Coached team members on best practices for achieving success in their roles.
- Developed strategies for improving customer service standards and increasing sales productivity.
- Implemented process improvements to enhance operational efficiency within the team.
- Coordinated with marketing to align promotional strategies with sales objectives.
- Collaborated with other departments to ensure smooth workflow processes across the organization.
- Oversaw compliance with company policies and industry regulations in all operations.
Regional Flight Attendant
Endeavor Airlines
Minneapolis, MN
07.2016 - 07.2022
- Attended pre-flight briefings to review emergency procedures, passenger counts and special requests.
- Delivered onboard customer service by assisting with seat belt extensions, serving beverages and meals, and addressing passenger inquiries to enhance overall satisfaction.
- Conducted safety checks of the cabin prior to flight departure and ensured that all passengers were seated and buckled for take off.
- Resolved complex customer issues and managed hostile interactions while maintaining professional composure to ensure a positive flight experience.
- Completed trainings in customer service, conflict resolution, and safety procedures to stay updated on requirements and enhance service delivery.
Patient Coordinator
Brookdale Nephrology Group
Brooklyn, NY
09.2010 - 10.2016
- Coordinated patient appointments and maintained appointment schedule.
- Supported patients with insurance coverage, payment plans, and financial queries, enhancing their understanding of available options.
- Developed and implemented patient intake forms, improving accuracy of collected information.
- Ensured all paperwork related to patient care was completed accurately and timely.
- Managed referral processing to connect patients with appropriate specialists. from primary care providers for specialist consultations or treatments.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Assisted with the development of efficient office procedures for improved workflow.
- Scheduled tests such as X-rays or lab work for diagnostic purposes per physician orders.
- Resolved issues arising from incorrect coding or denied claims due to lack of pre-authorization.
Hospital Ward Clerk
Brookdale Hospital Medical Center
Brooklyn, NY
10.2004 - 09.2010
- Updated patient records with medical histories, test results, and medication lists.
- Assisted physicians and nursing staff with data entry into hospital systems.
- Executed clerical tasks, including typing, data entry, scanning, and filing, to maintain organized patient documentation.
- Welcomed visitors, managed phone inquiries, and provided essential information to enhance patient experience.
Records Coordinator
Motor Vehicles Accident Indemnification Corporatio
New York, NY
07.2001 - 10.2003
- Maintained accurate, up-to-date records for customers, vendors, and staff, ensuring compliance and accessibility.
- Processed incoming documents, including invoices, purchase orders, and contracts, facilitating timely transactions.
- Organized and filed paper and digital records in an orderly manner.
- Archived inactive files according to established standards, optimizing retrieval and storage efficiency.
Education
Certificate - Nursing
Board of Education LPN Program
Brooklyn, NY06-2002
High School Diploma -
Clara Barton High School
Brooklyn, NY06-2000
Some College (No Degree) - Science Education
New York City College of Technology of The City University of New York
Brooklyn, NYSkills
- Sales strategy
- Sales forecasting
- Customer service excellence
- Conflict resolution
- Stakeholder collaboration
- Organizational management
- Data entry accuracy
- Microsoft software proficiency
- Epic systems knowledge
- Work ethic
- Communication skills
Hobbies and Interests
- Event Planning and Designing: Actively involved in organizing and decorating events for family, friends and local charities as needed.
- Interior Design: Passionate about creating aesthetically pleasing and functional spaces in my free time.
- DIY Projects
- Gardening
Timeline
Team Leader, Sales Operations
Target Specialty Products
04.2024 - Current
Regional Flight Attendant
Endeavor Airlines
07.2016 - 07.2022
Patient Coordinator
Brookdale Nephrology Group
09.2010 - 10.2016
Hospital Ward Clerk
Brookdale Hospital Medical Center
10.2004 - 09.2010
Records Coordinator
Motor Vehicles Accident Indemnification Corporatio
07.2001 - 10.2003
Certificate - Nursing
Board of Education LPN Program
High School Diploma -
Clara Barton High School
Some College (No Degree) - Science Education
New York City College of Technology of The City University of New York