Damian Usyk

• Led cross-functional teams to streamline sales processes and enhance operational efficiency.
• Analyzed sales data to identify trends and optimize resource allocation across teams.
• Developed and implemented training programs for new sales operations staff, improving onboarding effectiveness.
• Established key performance indicators (KPIs) to measure success of sales operations strategies, ensuring alignment with business goals.
• Increased stores sales by 10% achieving sales targets for 4 months running.

• Responded to customer concerns with speed and knowledge, delivering professional, personalized service.
• Drafted end of shift reports to ensure seamless service continuity.
• Directed staff schedules and rosters, optimizing workforce efficiency.
• Resolved guest complaints to maintain brand reputation.
• Performed staff appraisals and evaluations to support continuous improvement and development.
• Wrote end of shift reports to facilitate service continuity.
• Oversaw emergency procedures and administered first aid.
• Drove sales by up to 5% through various team incentives

• Coordinated and launched grand openings for our Costa franchise which was closed since the start of the pandemic.
• Upskilled Cinema hosts and Costa Barista team in customer service through targeted training, enhancing overall guest experience.
• Addressed customer issues to ensure swift and successful resolution.
• Strategically planned launches of new systems such as Order and collect to effectively suit our store.
• Ensured compliance with health and safety standards at the highest level for post-pandemic reopening, prioritizing guest safety.
• Provided the best quality and service to guests through being in charge of Food and Beverage.
• Developed multiple members of the team to progress into management positions
• Traveled to various other branches to optimize sales/efficiency and increased sales by 5%

• Ushered guests to seats, studying ticket information to identify precise seat location.
• Ushered guests to seats, ensuring seamless seating experience by accurately interpreting ticket information.
• Ensured guest safety during emergencies by effectively managing audience and adhering to venue evacuation procedures.
• Guaranteed guest safety by managing audience in emergencies, following venue evacuation procedures.
• Provided exceptional service to guests by attentively listening to concerns and addressing questions promptly.

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