MADISON WOLFE
paradise,US
Summary
Focused Customer service is a priority. Detail-oriented Flexible Hardworking Professional who excels at converting difficult customer accounts into long-term, lucrative contracts. Consistent Clear communicator and multitasker with strong problem-solving and relationship-building skills. Team training Goals and performance Client service Oral and written communication Records management Prioritizing workflows Self-motivated Staff training Customer relations
Overview
2
2
years of professional experience
Work History
Team Leader, Sales Operations
National Roper's Supply
Decatur, TX
01.2023 - Current
- Implemented strategies to increase efficiency within the team.
- Enhanced sales productivity by simplifying processes and evaluating new tools to foster team efficiency.
- Conducted regular performance reviews with team members to assess strengths and weaknesses.
- Ensured compliance with company policies related to safety, security, and privacy regulations.
- Resolved customer complaints quickly and efficiently.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Sales
National Ropers Supply
Decatur, TX
01.2023 - Current
- Used a variety of sales techniques to build customer relationships and increase sales
- Made contact with customers and prospects in order to generate new business for [Type] projects in order to help the company meet its objectives
- Grew my customer base by identifying needs and delivering relevant product solutions that were within budget and on time for my clients
- Took daily inbound calls and key-entered orders, faxes, backorders, and credit memos for assigned accounts and clients.
Assistant Manager
Lowe's Market
Decatur, TX
02.2022 - 11.2022
- Provided excellent customer service in a timely manner
- Was in charge of training, mentoring, and teaching effective sales techniques to a group of salespeople
- Communicated with managers from other departments to maintain transparency
- Procedures for opening and closing the store
- Was able to effectively communicate with customers in order to solve problems and increase customer satisfaction.
- Implemented strategies to increase efficiency within the team.
- Established ambitious goals for employees to promote achievement and surpass business targets.
Education
Some college (No degree) -
nursing
Weatherford College Wise County
Skills
- Coaching and Mentoring
- Sales Analytics
- Sales Training
- Business Administration
- Staffing and Scheduling
- Marketing
- Staff Management
- Complaint Resolution
- Sales Support
- Financial Management
- Product and Service Sales
Accomplishments
- Employee of the month several times
- Gained new position as Team Lead
Timeline
Team Leader, Sales Operations
National Roper's Supply
01.2023 - Current
Sales
National Ropers Supply
01.2023 - Current
Assistant Manager
Lowe's Market
02.2022 - 11.2022
Some college (No degree) -
nursing
Weatherford College Wise County
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