SANDRA LEEKING
Paradise,PA
Summary
Dynamic Branch Leader with a strong focus on customer service and sales leadership. Proven ability to enhance team performance and implement process improvements that drive customer satisfaction and operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Branch Leader
Wayne Bank
Christiana, PA
12.2018 - Current
- Led branch operations, ensuring compliance with banking regulations and policies.
- Mentored and developed staff, fostering a culture of teamwork and accountability.
- Implemented process improvements to enhance customer service efficiency and satisfaction.
- Analyzed financial reports to identify trends, driving strategic decision-making initiatives.
- Oversaw training programs for new hires, enhancing onboarding experience and operational knowledge.
Teller
BB&T
Willow Street, PA
2016 - 2018
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries, ensuring satisfaction.
- Maintained cash drawer integrity and balanced daily transactions.
- Promoted bank products to enhance customer engagement and retention.
Education
High School Diploma -
Solanco High School
Quarryville, PASkills
- Team management
- Sales leadership
- Staff development
- Innovation skills
- Excellent work ethic
- Customer service
- Team player
- Customer relationships
- Friendly
Accomplishments
- Supervised team of 15 staff members.
- Achieved great results by completing all tasks with accuracy and efficiency.
- Worked Retail for 27 years in all aspects of customer service, 17 years at Strasburg Rail Road, 10 years at Reading China & Glass.
Timeline
Branch Leader
Wayne Bank
12.2018 - Current
Teller
BB&T
2016 - 2018
High School Diploma -
Solanco High School