Leah Ross
FLEETWOOD,PA
Summary
Dynamic leader with a proven track record at TRUIST and Fleetwood Bank, enhancing brand visibility and driving financial performance through innovative marketing and community outreach. Excelled in team management and branch operations, significantly improving customer satisfaction and staff development. Demonstrates exceptional sales leadership and communication skills, fostering a collaborative and results-oriented work environment.
Overview
10
10
years of professional experience
Work History
Branch Leader
TRUIST
09.2014 - 11.2023
- Initiated community outreach efforts to increase brand visibility and engagement among local businesses and residents.
- Promoted a positive work environment by addressing employee concerns promptly and fostering open lines of communication between staff members at all levels of the organization.
- Implemented targeted marketing campaigns to attract new customers and expand market share within the community.
- Collaborated with other branches to share best practices and drive consistent performance across the organization.
Multi-Site Branch Leader
Fleetwood Bank
11.2023 - Current
- Improved branch performance by implementing strategic initiatives and motivating team members.
- Developed comprehensive training programs for enhancing staff skills and improving service quality.
- Increased customer satisfaction with personalized service and quick resolution of issues.
- Analyzed branch operations to identify inefficiencies and recommend process improvements.
- Coordinated community outreach events to boost brand visibility and strengthen local partnerships.
- Fostered a collaborative work environment to achieve team goals and improve morale.
- Monitored financial performance, ensuring targets were met and resources were effectively utilized.
Education
Banking And Finance
Strayer University
Skills
- Team management
- Sales leadership
- Staff development
- Innovation skills
- Branch operations management
- Excellent work ethic
- Strong team-builder
- Attention to detail
- Excellent time management skills
- Decision-making
- Verbal/written communication
Timeline
Multi-Site Branch Leader
Fleetwood Bank
11.2023 - Current
Branch Leader
TRUIST
09.2014 - 11.2023
Banking And Finance
Strayer University
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