Compassionate Recovery Support Specialist known for high productivity and efficient task completion. Skilled in developing personalized recovery plans, facilitating support groups, and providing crisis intervention. Excel in empathy, active listening, and communication, ensuring effective support and guidance for those on the path to recovery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Peer Recovery Support Specialist
Southern Highlands Community Mental Health Center
Princeton, WV
10.2022 - 06.2025
Coached clients on how to develop healthy coping skills through evidence-based practices such as mindfulness techniques and cognitive behavioral therapy.
Advocating for access to housing, employment opportunities, and healthcare benefits for individuals seeking long-term sobriety.
Provided individual counseling services to clients, including developing treatment plans and monitoring progress.
Maintained client records, tracked progress, and documented interactions with clients.
Supported clients by providing encouragement during difficult times of relapse prevention.
Conducted outreach activities to spread awareness of available resources and services.
Facilitated weekly support groups for individuals in recovery from substance use disorder.
Assisted clients in identifying personal goals and creating strategies for achieving them.
Customer Service Representative
Lowe's
Summersville, WV
06.2014 - 06.2017
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Determined accurate prices for customer services, consistently searching for deals and best prices.
Conferred with customers by telephone or in person to provide information about products or services and take orders.
Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Developed strong customer relationships to encourage repeat business.
Provided exceptional customer service to ensure customer satisfaction.