Corey Williams
Houston,TX
Summary
Enthusiastic System Engineer offering many years of experience in project management, scripting and Remote Desktop Services. Polished and highly educated with desire to work within industry sector. Deep understanding of operational dependencies of applications, networks, systems, security, and policy.
Overview
10
10
years of professional experience
Work History
System Engineer
S&P Global
Houston, TX
06.2025 - Current
- Resolved escalated incidents reported by users involving application failures or other IT related issues promptly.
- Provided status updates to keep upper management informed and to reach goals.
- Provided exemplary helpdesk service and support to assist customers.
- Communicated with clients to understand system requirements.
- Provided technical guidance for system development and troubleshooting.
- Responded to customer inquiries via phone, email, or chat support.
- Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
- Configured network settings including IP addresses and DNS servers on a variety of devices such as routers, switches, firewalls.
- Tested computer equipment to ensure proper functioning according to specifications.
- Provided guidance on best practices when dealing with IT related incidents.
IT Support Engineer
Hemmersbach
Houston, TX
05.2018 - 06.2022
- Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
- Tackled troubleshooting and problem resolution to support end-user technical issues as frontline helpdesk for GO TO IT.
- Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
- Supported new infrastructure planning and deployment to meet organizational expectations. Configured new employee workstations, including all hardware, and software devices.
- Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
- Increased number of resolved job tickets.
- Disassembled computer systems to troubleshoot and resolve hardware issues using HP, Dell and Lenovo
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
IT Technical Support Representative
Hemmersbach/ Statoil
Houston, TX
07.2015 - 05.2018
- Updated and reconfigured existing and new computers with current software and operating systems. Gave hands-on support to end-users and educated staff on personalized support.
- Invoked problem escalation procedures to coordinate recovery.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices. Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support
- Created reports on system performance and customer service metrics.
Skills
- Hardware diagnostics
- Windows 10
- Customer Service
- Active Directory
- Technical troubleshooting
- Hardware updates
- Office 365
- Service Now
- Application installations
References
References available upon request.
Timeline
System Engineer
S&P Global
06.2025 - Current
IT Support Engineer
Hemmersbach
05.2018 - 06.2022
IT Technical Support Representative
Hemmersbach/ Statoil
07.2015 - 05.2018