Corey Wright
Bossier City,LA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
HVAC Assistant
Clean Air Systems Of Louisiana
Shreveport, LA
06.2020 - 06.2024
- Replaced worn out belts, bearings, fans and other parts when necessary.
- Calibrated temperature control systems to ensure accuracy of readings.
- Checked air flow through vents for proper distribution of conditioned air throughout premises.
- Monitored system operations to detect potential issues or problems.
- Removed obstructions from air ducts such as insulation and other materials.
- Monitored the performance of HVAC systems to ensure they are operating efficiently.
- Performed regular maintenance on HVAC units to keep them running smoothly.
- Assisted in performing complex installations of commercial-grade HVAC equipment.
Customer Service Representative
Majestic Tent & Event
Shreveport, LA
06.2018 - 06.2020
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Ensured compliance with safety regulations at all times during events.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Conducted post-event evaluations to measure success of each program against objectives set forth by clients.
Customer Service Representative/Assistant Store Manager
Porters Dry Cleaners
Shreveport, LA
05.2014 - 05.2020
- Coordinated with other departments within the organization to resolve complex issues quickly.
- Maintained knowledge base of product information to provide accurate answers to customers' questions.
- Identified opportunities for process improvement within the department.
- Followed up with customers to ensure satisfaction with products or services received.
Education
HVAC Tech
Northwest Louisiana Technical
Shreveport, LA01-2019
High School Diploma -
Captain Shreve High School
Shreveport, LA05-2009
Skills
- Customer service
- Team collaboration
- Strong teamwork
- Critical thinking
- Computer proficiency
- Problem resolution
- Documentation
- Retail sales customer service
- Task prioritization
- Technical troubleshooting
Timeline
HVAC Assistant
Clean Air Systems Of Louisiana
06.2020 - 06.2024
Customer Service Representative
Majestic Tent & Event
06.2018 - 06.2020
Customer Service Representative/Assistant Store Manager
Porters Dry Cleaners
05.2014 - 05.2020
HVAC Tech
Northwest Louisiana Technical
High School Diploma -
Captain Shreve High School
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