Corey A. Barnes
Business Minded Service Manager
Granger,IN
Summary
Highly Motivated Fire Protection Professional capable of assembling a team to meet or exceed project and department goals. Experienced designer capable of delivering fire protection solutions for major construction projects. Specialize in wet, dry, pre-action, foam, and deluge automatic sprinkler system technology. Demonstrate hard work, integrity, and the ability to work as a team to meet or exceed project goals. Focus on efficient project management and dedicated to continuous improvement. Seasoned Service Manager bringing 20 years of Fire Protection Industry experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work History
Fire Protection Service Manager
SHAMBAUGH AND SON, LP
Mishawaka, Indiana
06.2015 - Current
- Responsible for leadership and development of the service department
- Develop and maintain effective Service Department processes to ensure annual goals and budgets align with the organization’s financial and operational objectives
- Responsible for the leadership and development of the service department sales team, operations, and field teams
- Responsible for promoting communication among all service department team members
- Customer focused, organized and detail oriented.
- Followed up with customers during and after installations to verify satisfaction.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Promoted team mindset throughout department that increased sales by an average of 10% annually and maximizing overall revenue.
- Developed written plans and obtained customer consent to proceed.
- Set and administered department budgets for expenditures, materials and labor.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Provided management oversight and operational control of $2M-$3M division revenue annually.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Supervised staff of 7 personnel consisting of field and office operations and office sales by implementing company policies, protocols, work rules and disciplinary action.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Implemented material procurement process improvement initiatives within department.
- Managed overstocking, restocking and inventory control procedures.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained and developed personnel to improve safety, employee relations and resolve customer issues.
Service Sales
SHAMBAUGH AND SON, LP
Mishawaka, Indiana
01.2014 - 05.2015
- Fire Protection Service Sales
- Develop sales strategies utilizing in-house reporting software-Building Reports
- Develop customized solutions based on customer needs
- Maintaining productive relationships existing and new customers
- Preparing proposals and presenting solutions to customers
- Maintain high productivity levels.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Answered and directed calls to manage customer accounts, respond to service queries and cancel accounts.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Delivered superior customer service to retain existing customers and attract future customers.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Achieved or exceeded company-defined sales quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Worked independently with minimal supervision.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Exceptional computer skills
- Trained new employees on customer service, money handling and organizing strategies.
- Built and cultivated long-term quality relationships with over 450 clients by addressing needs and providing superior customer service.
- Met existing customers to review current services and expand sales opportunities.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Project Designer/Manager
SHAMBAUGH AND SON, LP
Mishawaka, Indiana
06.2007 - 12.2013
- Fire Protection Project Design and Management
- Ensure fire protection designs are in compliance with specifications, state and local code requirements, National Fire Protection Association (NFPA) standards, and insurance underwriter requirements
- Develop and implement department schedules and protocol
- Schedule and distribute new projects to the design team
- Consult with Estimating Department to determine potential system designs and design labor for new projects
- Conduct internal design review of all drawings prior to submittal
- Coordination of fire system piping with other disciplines via electronic overlays or 3D modeling (mechanical-electrical-HVAC-structural-architectural, etc)
- Conduct hydraulic calculations to establish pipe sizing for the system (s) in accordance with codes and specifications.
- Spearheaded design process to align with client specifications and budget.
- Researched design trends, technology and processes and directed work of design team .
- Provided cost-effective technical solutions.
- Chaired design team meetings and issued action items.
- Reported regularly to managers on project budget, progress and technical problems.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Project Designer/Manager
VFP FIRE SYSTEMS, INC
South Bend, Indiana
01.2005 - 05.2007
- Responsible for all aspects of design, approval, material/equipment procurement, and stocklisting
- Prepared detailed drawings that conform to specifications and codes; coordinated with other disciplines
- Conducted hydraulic calculations to establish pipe sizing for the system (s) in accordance with codes and specifications
- Participated in continued education through NFSA Online Technical seminars.
Project Designer/Manager
RYAN FIRE PROTECTION, INC
Noblesville, Indiana
09.2003 - 01.2005
- Responsible for all aspects of design, approval, material/equipment procurement, and stocklisting
- Conducted hydraulic calculations to establish pipe sizing for the system (s) in accordance with codes and specifications
- Managed all aspects of projects including design, installation, schedules, and correspondence such as Request For Information, Change Orders, and Billings
- Participated with a team of designers to establish a Fire Protection Design Manual
- Participated in continued education through NFSA Online Technical seminars.
Fire Protection Design Technician
MCDANIEL FIRE SYSTEMS, INC
Elkhart, Indiana
07.2002 - 09.2003
- Responsible for all aspects of design, approval, material/equipment procurement, and stocklisting
- Prepared detailed drawings that conform to specifications and codes; coordinated with other disciplines
- Conducted hydraulic calculations to establish pipe sizing for the system (s) in accordance with codes and specifications
- Participated in continued education through NFSA Online Technical seminars.
Education
Bachelor of Science - Engineering, Mechanical Engineering, Mathematics
Pensacola Christian College
Pensacola, FL 05.1996 - 05.2001
Skills
undefined
Accomplishments
- National Institute for Certification in Engineering Technologies (NICET) Level III Certified in Automatic Fire Sprinkler Design
- Ability to obtain Professional Engineer license
Timeline
Fire Protection Service Manager
SHAMBAUGH AND SON, LP
06.2015 - Current
Service Sales
SHAMBAUGH AND SON, LP
01.2014 - 05.2015
Project Designer/Manager
SHAMBAUGH AND SON, LP
06.2007 - 12.2013
Project Designer/Manager
VFP FIRE SYSTEMS, INC
01.2005 - 05.2007
Project Designer/Manager
RYAN FIRE PROTECTION, INC
09.2003 - 01.2005
Fire Protection Design Technician
MCDANIEL FIRE SYSTEMS, INC
07.2002 - 09.2003
Bachelor of Science - Engineering, Mechanical Engineering, Mathematics
Pensacola Christian College
05.1996 - 05.2001
Similar Profiles
Jake MayhewJake Mayhew
Fire Protection Design Engineer at Shambaugh & Son LPFire Protection Design Engineer at Shambaugh & Son LP
Trevor SchillTrevor Schill
Sales Assistant Intern at Shambaugh & SonSales Assistant Intern at Shambaugh & Son
Elijah HaberstrohElijah Haberstroh
Designer Project Manager at Shambaugh & SonDesigner Project Manager at Shambaugh & Son