Corey B. Whitfield
Operations Analyst
Johns Creek,GA
Summary
Operations professional prepared for this role with strong analytical skills and strategic mindset. Demonstrated ability to streamline processes, optimize resources, and enhance operational efficiency. Strong focus on team collaboration and adaptability to changing needs. Expertise in data analysis, project management, and problem-solving, ensuring reliable and impactful performance.
Overview
26
26
years of professional experience
Work History
Trade Operations Analyst II
Intercontinental Exchange
Atlanta, GA
03.2020 - 01.2026
- Analyzed operational data to identify trends and improve process efficiencies.
- Collaborated with cross-functional teams to implement process improvements.
- Supported supervisor and associated team members to maintain system functionality.
- Boosted customer satisfaction levels with thorough analysis of client feedback and timely resolution of issues.
- Provided first line response to customer trading and system functionality questions and issues; recorded all queries into customer tracking system
- Learned proprietary trading system functionality and back office support to effectively communicate with customers and bring resolution to all customer queries
- Coordinated with technology staff and sales team to assist in setting up new users and resolving customer issues on an ongoing basis
- Real-time surveillance of electronic trading activity in Futures products on ICE
- Provided training on ICE website, trading platform functionality and specific trading information related to OTC and futures markets
- Assisted in quality assurance testing of system functionality, supported ongoing tests of system back-up capabilities and assessed need for regular software upgrades to trading system
- Monitored health and usage of all systems and vendors supporting the platform, escalated persistent or high-priority problems to appropriate staff
- Produced periodic operational reports, documented and updated internal procedures and assisted with special projects as needed
- Provided front-line customer service support
- Provided quick turn-around to trade disputes
Operations Specialist
Atlanta Consulting Group
Atlanta, GA
01.2019 - 01.2020
- Supported Advisors in all aspects of their business
- Handled client requests
- Generated quarterly performance reports for clients as specified by the Consultants
- Assisted with quarterly billing
- Prepared expense reports for Advisors
- Responsible for assisting the Advisors in rebalancing accounts
- Responsible for opening and closing of accounts and working with custodians
- Coordinated sending out wires and receiving incoming wires
- Monitored cash flows
- Additional responsibilities and tasks as necessary
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Gathered, organized and input information into digital database.
SR. FINANCIAL REPRESENTATIVE
ETRADE
Alpharetta, Georgia
11.2014 - 11.2018
- Integrity and the ability to handle sensitive information and maintain confidentiality
- Excellent listening, written and verbal communication skills
- Effective conflict resolution and problem solving skills
- Approachable, flexible and dependable
- Demonstrated self-confidence and the ability to maintain composure in difficult situations
- Accountability
- Basic understanding of relationships created by diverse customer and employee groups
- Proactive, anticipated situations and positive solutions
- Appropriately identified when to seek assistance or escalate
- Ability to set and achieve goals and work independently
- Capacity to learn new skills on an independent level to enhance personal development and achieve career goals
- Demonstrated PC skills including familiarity with MS Office, spreadsheets and database management
TEAM LEAD
ETRADE
Alpharetta, Georgia
05.2014 - 11.2014
- Supervised the daily activity of a team of 15-25 FINRA Registered Representatives approve trades, review and sign off on items requiring supervisor approval, problem solving (often coordinating with other departments for resolution), reviewed documents for customer request fulfillment, ensured brokers were up to date with change to policies / procedures / compliance.
- Assessed quality of customer interactions with brokers on a continual basis, reporting findings to management, and providing coaching when necessary.
- Handled escalations / resolved customer complaints real time and based on negative customer satisfaction surveys.
- Completed ad hoc projects/tasks assigned by upper management.
- Facilitated presentations / trainings to effectively educate new hires
FINANCIAL REPRESENTATIVE
ETRADE
Alpharetta, Georgia
02.2011 - 05.2014
- Provided highest level of service by quickly and accurately identifying customer needs and articulating appropriate solution to their questions and/or account related issues
- Ability to grasp and apply complex technical material quickly and manage workflow effectively
- Proactive and anticipated situations, developed proposals and positive solutions
- Operated in a team environment and contributed towards Departmental and Team Objective and goals
- Successfully communicated with various support groups and made use of all internal systems and resources available to obtain necessary information to resolve inquiries for clients
ACCOUNTING AND REPORTING SPECIALIST
RELIANCE TRUST CO
Atlanta, Georgia
06.2008 - 02.2011
- Processed incoming and outgoing funds over 1 million dollars per day account disbursement via wire, ACH and checks
- Reconciled daily balancing spreadsheets
- Implemented check scanning process for retrieval and retention
- Prepared account reconciliation for managerial review
- Maintained and updated cash logs for ease of incoming and outgoing money movement
- Reviewed and interpreted various reports to verify status of account to be funded and distributed to internal and external clients
- Maintained daily checklist for hourly time sensitive deadlines
- Revised processes and documentation of procedures to increase department productivity and efficiency
MUTUAL FUND TRANSFER SPECIALIST
RELIANCE TRUST CO
Atlanta, Georgia
11.2007 - 06.2008
- Coordinate the transfer of cash and securities from previous trustees and custodians
- Coordinate the transfer of securities to new trustees and custodians for accounts terminating
- Review and interpreted various reports to verify status of asset movement and security positions
- Change registration codes to reflect the appropriate location and status of assets
- Post cash and securities transactions to accounts
- Monitor account transfers submitted via Automate Customer Account System (ACATS)
- Maintained and updated transfer log for ease of account transfer tracking
- Perform follow-ups via e-mail and phone on outstanding transfers
- Initiate action to resolve any discrepancies with transfers
- Assist account managers in interpreting client account detail history and departmental policies and procedures
OPERATIONS MANAGER
OPPENHEIMER
Atlanta, Georgia
03.2000 - 11.2007
- Exceptional ability to promptly resolve concerns and satisfy complex internal and external customer service issues
- Responsible for daily back office operation of branch
- Processed order entries for Financial Advisors
- Ensured files were organized and written documentations were in compliance with NYSE, SEC and Corporate Headquarters
- Managed Information Technology, payroll, accounts payable and receivable
- Analyzed, researched, and resolved account discrepancies and trade errors
- Reviewed trades and applications for accuracy and suitability of investment transactions
- Processed incoming and outgoing funds for account disbursement via wires and checks
- Posted cash and securities transactions to accounts
- Prepared daily correspondence for existing and future clients
- Supervised support staff for Financial Advisors and front office personnel
- Standardized branch filing system to help support staff easily locate information
- Prepared audit reports and developed recommendations for branch efficiency
Education
Associate of Science - ADVERTISING
ALLEGHENY COLLEGE
Meadville, PA04.1992
Skills
- Series 63
- Series 7
- Reporting skills
- Operational efficiency
- Data analysis
- Operations research
- Multitasking
- Cross-functional teamwork
- Interpersonal communication
- Effective communication
Decision-making
Attention to detail
Problem-solving
Operations management
Reliability
Work Preference
Work Type
Full TimeLocation Preference
HybridImportant To Me
Career advancementCompany CultureHealthcare benefitsStock Options / Equity / Profit SharingPaid time offWork-life balanceFlexible work hoursTimeline
Trade Operations Analyst II
Intercontinental Exchange
03.2020 - 01.2026
Operations Specialist
Atlanta Consulting Group
01.2019 - 01.2020
SR. FINANCIAL REPRESENTATIVE
ETRADE
11.2014 - 11.2018
TEAM LEAD
ETRADE
05.2014 - 11.2014
FINANCIAL REPRESENTATIVE
ETRADE
02.2011 - 05.2014
ACCOUNTING AND REPORTING SPECIALIST
RELIANCE TRUST CO
06.2008 - 02.2011
MUTUAL FUND TRANSFER SPECIALIST
RELIANCE TRUST CO
11.2007 - 06.2008
OPERATIONS MANAGER
OPPENHEIMER
03.2000 - 11.2007
Associate of Science - ADVERTISING
ALLEGHENY COLLEGE