Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Cori Coles

East Haven,VT

Overview

4
4
years of professional experience

Work History

Medical Secretary

Corner Medical
Lyndonville, VT
03.2025 - Current
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Supported office staff and operational requirements with administrative tasks.

Shelter Advocate

NEKCA
StJohnsbury
04.2024 - 03.2025
  • Advocating for clients, providing support and connecting with community resources.
  • Provided emotional support to clients in crisis situations, utilizing active listening skills and empathetic communication techniques.
  • Enhanced safety for shelter residents through consistent monitoring of facility access and adherence to established protocols.
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.

Case Manager

NKHS
StJohnsbury
11.2021 - 01.2025
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.

Education

Bachelors Degree - Humans Services

Springfield College
05.2024

Skills

  • Social Work Expert
  • Understanding and knowledge of appropriate Child Development
  • Strong communication skills
  • Strong organizational skills

LANGUAGES

English

Timeline

Medical Secretary

Corner Medical
03.2025 - Current

Shelter Advocate

NEKCA
04.2024 - 03.2025

Case Manager

NKHS
11.2021 - 01.2025

Bachelors Degree - Humans Services

Springfield College
Cori Coles