Cori Coles
East Haven,VT
Overview
4
4
years of professional experience
Work History
Medical Secretary
Corner Medical
Lyndonville, VT
03.2025 - Current
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Supported office staff and operational requirements with administrative tasks.
Shelter Advocate
NEKCA
StJohnsbury
04.2024 - 03.2025
- Advocating for clients, providing support and connecting with community resources.
- Provided emotional support to clients in crisis situations, utilizing active listening skills and empathetic communication techniques.
- Enhanced safety for shelter residents through consistent monitoring of facility access and adherence to established protocols.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
Case Manager
NKHS
StJohnsbury
11.2021 - 01.2025
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Education
Bachelors Degree - Humans Services
Springfield College
05.2024
Skills
- Social Work Expert
- Understanding and knowledge of appropriate Child Development
- Strong communication skills
- Strong organizational skills
LANGUAGES
English
Timeline
Medical Secretary
Corner Medical
03.2025 - Current
Shelter Advocate
NEKCA
04.2024 - 03.2025
Case Manager
NKHS
11.2021 - 01.2025
Bachelors Degree - Humans Services
Springfield College