Cori Gray
Cincinnati,OH
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
4
4
years of professional experience
Work History
Call Center Representative
River City Mortgage
2024.02 - Current
- Conducting 300 automated calls to potential clients and use pre-prepared 90-second scripts to provide detailed information about RCM services
- Asking relevant questions to gain a deep understanding of the client's needs and preferences
- Accurately record the client's details in the computer system to maintain data integrity
- Take a proactive approach to ensure that lead generation and service quality standards are not only met but exceeded
- Maintains a high average call time of three minutes when verifying appointment information.
Member Concierge
Hammer and Nails Men’s Grooming Salon
2023.05 - 2024.02
- I managed administrative tasks such as scheduling, record-keeping, and payment processing, as well as handled incoming calls, participated in negotiations, conducted facility tours, and oversaw membership recruitment and management
- Additionally, I ensured that stylists were adequately informed and supported
- On average, I sold two memberships per shift and made outbound calls to verify appointment information with clients.
Patient Service Coordinator
MyEyeDr
2022.04 - 2023.05
- Ensured the well-being of patients through the coordination of appointments and schedules, organization and management of medical records and documentation, handling of financial transactions and invoices, confirmation of insurance coverage, and processing of claims
- Upheld strict standards of data privacy and confidentiality
- Efficiently managed the check-in and check-out processes for an average of 50 patients and prepared over 50 patient charts
- Additionally, conducted more than 50 outbound calls to patients and collaborated with doctors and other optometrists to drive sales through consultations.
Freelance Makeup Artist
Skin Luxury
2020.08 - 2023.05
- I met with clients to understand their needs and provided expert advice
- I used advanced techniques for lighting and photography to take high-quality photos
- I regularly organized and checked the equipment to ensure it worked well
- I kept up with the latest trends and technologies in the industry
- I created and maintained a strong presence on social media to showcase my work and interact with the audience
- Excelled in managing a diverse client base of 150 individuals by maintaining detailed profiles that included specific information about their allergies and sensitivities
- This led to generating an average monthly revenue of $4,000
- I also organized promotional events on an annual basis and had the privilege of being involved in the prestigious Winter Ball of 2022.
Store Manager
Zagg
2021.03 - 2022.04
- Provided thorough analysis of technical problems
- Carried out accurate repairs on electronic devices
- Installed protective screens on electronic equipment
- Oversaw the effective functioning of kiosks
- Achieved and exceeded designated sales targets
- Assisted in the training and integration of new staff
- Created comprehensive performance reports for evaluation
- Led and supervised a team of over five employees and successfully managed inventory for more than 50 products, including new arrivals and deliveries
- As a top-performing seller, I consistently achieved an average of $80,000 in sales on a weekly or biweekly basis while maintaining an average of 50 hours worked per week.
Education
Certificate of Completion in Advanced Esthetics, Skin Care and Makeup, Skin Analysis, Sanitation, Business Skills, Practical Experience -
Aveda Fredric’s Institute of Cincinnati
02.2022
Skills
- Ability to perform under pressure
- Flexibility
- Self-motivated approach
- Managing inventory
- Excellent communication abilities
- Strong customer service expertise
- Resourceful at solving problems
- Inquisitive nature
- Forward-thinking
- Leadership qualities
- Positive outlook
- Sales skills
- Visionary mindset
- Resolute
- Well-rounded
- Personable and sociable
Timeline
Call Center Representative
River City Mortgage
2024.02 - Current
Member Concierge
Hammer and Nails Men’s Grooming Salon
2023.05 - 2024.02
Patient Service Coordinator
MyEyeDr
2022.04 - 2023.05
Store Manager
Zagg
2021.03 - 2022.04
Freelance Makeup Artist
Skin Luxury
2020.08 - 2023.05
Certificate of Completion in Advanced Esthetics, Skin Care and Makeup, Skin Analysis, Sanitation, Business Skills, Practical Experience -
Aveda Fredric’s Institute of Cincinnati
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