CORI ICENBICE
Virginia Beach,VA
Summary
Outgoing Quality Assurance Manager with 17 + years of managerial experience in Integrity Assurance and Contract Compliance. Committed to high standards of product inspections and customer service with extensive knowledge. Adept at collaborative with various departments for comprehensive quality control. A Strong desire to be a part of an organization that indulges professional growth along with quality program development, compliance and training experience.
Overview
10
10
years of professional experience
Work History
QUALITY ASSURANCE MANAGER
Peraton Formerly Known as Keypoint/Perspecta.
12.2019 - Current
- Achieved operational objectives by contributing and preparing action plans
- Implementing production, productivity, quality and customer standards on 7 different Government Contracts
- Identifying and resolving integrity concerns on many platforms alongside the Program Manager Office
- Completing compliance audits and other standard of work metrics determining system improvements through a customer driven environment
- Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
- Evaluated emerging trends within the industry, making recommendations on potential opportunities for innovation within the company's QA program.
Integrity Assurance & Contract Compliance Officer
Peraton Formerly Known As Keypoint/Perspecta
07.2016 - Current
- Demonstrates strong ability to establish collaborative working relationships with 7 Government Contracts and a variety of internal departments and external customers through Integrity
- Excellent skills in project management as a lead on the Quality Control Contact program in support of the DHS Customer
- Ability to collect, organize, analyze, and interpret data and information and provide to customers on a timely basis
- Achieves quality assurance objectives by maintaining and improving product quality audits and compliance requirements, investigating customer complaints, and collaborating with other members to ensure integrity on all work
- Collaborated with cross-functional teams to ensure cohesive and comprehensive contract management practices.
- Evaluated vendor performance against contractual commitments, identifying areas requiring attention or improvement measures.
- Provided training on contract compliance requirements for new hires and ongoing staff development.
- Supported company growth by managing a growing number of contracts without compromising quality or compliance standards.
Background Investigator & Field Training Officer
Peraton Formerly Known as Keypoint/Perspecta
09.2014 - 07.2016
- Conducted comprehensive interviews with subjects, employers, associates, references, and other individuals.
- Documented information and submitted detailed reports.
- Maintained strict confidentiality while handling sensitive personal information during investigations, adhering to privacy regulations and ethical guidelines.
- Cultivated productive working relationships with local law enforcement agencies to facilitate access to critical resources during investigative processes.
- Achieved timely completion of assigned cases by effectively managing workload and prioritizing tasks.
- Developed strategies for overcoming obstacles encountered during investigations, leading to successful case closures despite challenges faced along the way and trained many Investigators to obtain the same skills
- Trained and mentored well over 20 new personnel hires to fulfill various roles.
Education
Bachelor of Science - Criminal Justice
Radford University
Radford, VA06.2005
Skills
- Proven initiative and ability to work with determination
- Excellent interpersonal, communication and customer service skills
- Highly developed organizational and time management skills
- Committed to becoming a professional that embodies a willingness to learn and be a great team player
- Self-motivated with a strong drive to be extremely dedicated, trustworthy, and prompt on all assignments
- Internal Audits and Quality Assurance Management
- Regulatory Compliance with a dedication to customer focus
- Project Management alongside the DHS Program Management Team
Timeline
QUALITY ASSURANCE MANAGER
Peraton Formerly Known as Keypoint/Perspecta.
12.2019 - Current
Integrity Assurance & Contract Compliance Officer
Peraton Formerly Known As Keypoint/Perspecta
07.2016 - Current
Background Investigator & Field Training Officer
Peraton Formerly Known as Keypoint/Perspecta
09.2014 - 07.2016
Bachelor of Science - Criminal Justice
Radford University
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