Cori Lakin Cochrane
Caldwell,ID
Summary
Professional with high standards and results-driven approach, prepared for role of Technical Product Support Supervisor. Skilled in team collaboration, adaptable to changing needs, and reliable. Technical support professional with proven track record in resolving technical issues and optimizing functionality.
Overview
23
23
years of professional experience
Work History
Supervisor
Tandem Diabetes Care
07.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
Office Manager
J. Brett Comstock Oral & Maxillofacial Surgery
06.2018 - 07.2020
- Acquired and continue to develop specialized skills in oral surgery, including the use of industry-specific software and billing systems
- Utilize prior experience to manage patient records, verify insurance coverage, and generate accurate treatment quotes
- Proactively prepare daily schedules and support clinical operations to ensure efficient workflow
- Deliver exceptional patient service by creating a welcoming and organized environment
- Assessed processes and procedures, complying with HIPAA regulations. Handling sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Office Manager/ Treatment Coordinator
Edgewater Dental
08.2014 - 03.2018
- Oversaw daily front office operations, including answering phones, scheduling, confirming appointments, and delivering outstanding customer service
- Built strong relationships with patients through clear communication and individualized treatment coordination
- Verified insurance coverage (online and by phone), discussed benefits, and guided patients in selecting suitable dental plans
- Managed accounts payable, receivable, and delinquent accounts; prepared accurate treatment plans and out-of-pocket estimates
- Offered payment plan options and financial solutions to improve case acceptance
- Submitted insurance claims, followed up on unpaid claims, processed EOBs, and maintained detailed patient records
- Generated comprehensive reports: end-of-day, monthly, yearly, and trend analysis including outstanding treatment and credit balances
- Implemented marketing strategies to attract new patients and increase retention
- Led HIPAA compliance as the designated privacy officer
- Assisted with clinical support, including operatory turnover when needed
- Developed and implemented a standardized fee schedule, improving billing efficiency, cost transparency, and patient confidence
Referral Specialist
University of Idaho/ IdahoSTARS Resource and Referral
08.2004 - 01.2014
- Applied extensive administrative and customer service skills to support daily operations and program development
- Implemented University of Idaho billing systems for invoice processing and product ordering
- Interpreted and communicated State of Idaho laws and regulations to educate providers on the ICCP program
- Delivered clear, effective orientation sessions for adult learners to enhance program engagement and understanding
- Provided community referrals by leveraging strong local resource knowledge to connect clients with additional services
- Drafted class reminders, newsletters, and internal communications to maintain consistent outreach and engagement
- Authored a comprehensive training manual to onboard and guide future employees
- Supported Quality Care Consultants and Trainers with administrative and logistical tasks
- Managed the organization’s lending library, including member enrollment, payments, and inventory oversight
- Recorded meeting minutes and assisted with general office maintenance and daily support functions
- Demonstrated flexibility and adaptability in response to frequent changes in policy, procedure, and regulation
- Regularly trained new staff and community members due to in-depth program knowledge and leadership initiative
Sales Associate
Sports Authority
11.2010 - 11.2011
- This retail job allowed me to utilize my customer service skills as well as be a cashier. I was able to assess the needs/wants of the shoppers and correctly match them with products that would be best for them. This position also gave me training on sales and instilled the importance of acceptance from your audience.
Receptionist for Salon
JCPenney
06.2003 - 09.2003
- As this was my first receptionist role I learned to: schedule appointments, answer the phone, be courteous to all our customers, stock products on the shelves for display, print reports for our manager, clean desk area, and run a cash register.
Diet Assistant
Mercy Medical Center
10.2002 - 06.2003
- The role for this specific job was to: deliver meals to patients on different hospital floors, stock the store room as well as all kitchens, hold luncheon for directors, run the cafeteria, and answer phones as necessary.
Target/ Sales Associate
Target Nampa
11.2017 - 06.2018
Education
Associate of Arts - Business Administration
Boise State University
01.2008
No Degree -
College of Western Idaho
Nampa, IDCertificate of Completion - undefined
Rocky Mountain Business School
Boise, ID01.2004
High School Diploma - General Studies
Vallivue High School
Caldwell, ID01.2002
Skills
- Employee supervision/ Team supervision
- Technical support
- Customer relations
- Data entry/ Document management
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Billing
- Relationship building
- Employee training
- Training and coaching
Timeline
Supervisor
Tandem Diabetes Care
07.2020 - Current
Office Manager
J. Brett Comstock Oral & Maxillofacial Surgery
06.2018 - 07.2020
Target/ Sales Associate
Target Nampa
11.2017 - 06.2018
Office Manager/ Treatment Coordinator
Edgewater Dental
08.2014 - 03.2018
Sales Associate
Sports Authority
11.2010 - 11.2011
Referral Specialist
University of Idaho/ IdahoSTARS Resource and Referral
08.2004 - 01.2014
Receptionist for Salon
JCPenney
06.2003 - 09.2003
Diet Assistant
Mercy Medical Center
10.2002 - 06.2003
Certificate of Completion - undefined
Rocky Mountain Business School
High School Diploma - General Studies
Vallivue High School
Associate of Arts - Business Administration
Boise State University
No Degree -
College of Western Idaho
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