Cori Miliner
Dayton,Ohio
Summary
Client-focused, Customer Service Representative with over 10 years of producing solutions, while providing great customer experiences.
Overview
14
14
years of professional experience
Work History
Personal Lines Sr. Processing Administrator
Nationwide Mutual Insurance
Columbus, Ohio
02.2016 - 10.2023
- Responsible for servicing our Members and Agents by working behind the scenes to ensure policy changes are quickly and accurately processed
- Checking and reviewing essential documents sent in daily by members, to assure that the proper policy changes are being made
- Utilizing strong analytical skills and attention to detail
- Task oriented, working in a fast paced, associate and customer centered environment
- Multitasking between several computer systems to complete task
- Analyzed departmental documents for appropriate distribution and filing
- Correcting system errors and rebuilding policies
- Processing SR22's and Accident violations.
Assistant Manager
STL Phase II
Dayton, Ohio
12.2010 - 01.2016
- Committed to attain highest salon service standards with focus on profitability
- Well versed in conducting one to one advisory sessions with clients and recommending them the suitable procedures
- Adept at selling various salon packages and products to meet sales targets
- Capable of delivering basic salon services and a variety of hair treatments
- Introduced individualized hair treatment plans and implemented the same effectively, leading to a marked increase in returns
- Increased total clientele 25% through consistently conducting follow ups and informing clients regarding new salon services and packages
- Handled the cash counter for maintaining transactional records, also handled all payroll and time sheets for employees.
Business Card Services Rep
JP Morgan Chase Bank
Westerville, Ohio
09.2009 - 10.2010
- Serviced customer enquiries, determined customer needs, and provided solutions with regards to their banking requirements.
- Educated customers on product options and technology issues, managed customer bank privacy.
- Effectively used a variety of computer programs to access customer details and databases with data entry and research options.
Education
Studying - Business Administration
Ohio Dominican University
Columbus, OHStudied and Licensed - Cosmetology
Creative Images Institute of Cosmetology
Dayton, OHSkills
- Analytical skills
- Detail Oriented
- Customer satisfaction
- Data entry
- Multitasking
- Problem resolution
- Time Management
- Communication
- Team Building
- Critical thinking
Timeline
Personal Lines Sr. Processing Administrator
Nationwide Mutual Insurance
02.2016 - 10.2023
Assistant Manager
STL Phase II
12.2010 - 01.2016
Business Card Services Rep
JP Morgan Chase Bank
09.2009 - 10.2010
Studying - Business Administration
Ohio Dominican University
Studied and Licensed - Cosmetology
Creative Images Institute of Cosmetology