Celia Rule
Orlando,FL
Summary
Dynamic and highly adaptable professional with a strong work ethic, experienced in delivering exceptional customer service at Walt Disney World Resort. Proven ability to resolve issues effectively and coordinate transportation, enhancing guest satisfaction. Fluent in multiple languages, I excel in creating inclusive environments and training teams to maintain high service standards.
Overview
2017
2017
years of professional experience
1
1
Certification
Work History
Theme Park Concierge
Text Yaw Tour
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Coordinated transportation arrangements for guests, leading to seamless travel experiences.
- Managed reservations for exclusive events, increasing guest engagement and satisfaction.
- Enhanced guest experience by providing personalized recommendations for dining and entertainment.
- Provided language translation services as needed, easing communication barriers for international guests.
- Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
- Conducted tours of property and local area, enhancing guests' understanding and enjoyment of location.
- Streamlined ticket booking process for local attractions, improving efficiency and guest satisfaction.
- Assisted guests with variety of services and local attraction information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Waitress Trainer
Walt Disney World Resort
1996.08 - 2016.04
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Established rapport with regular patrons, leading to increased repeat business for the establishment over time.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Established and maintained quality control standards.
Education
Hospitality, Tourism And Travel
Universidad Hotel Escuela De Venezuela
Merida, Venezuela07.1994
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Fluent in multiple languages
- Transportation coordination
- Attention to detail
Certification
Dive master in scuba
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Waitress Trainer
Walt Disney World Resort
1996.08 - 2016.04
Theme Park Concierge
Text Yaw Tour
Hospitality, Tourism And Travel
Universidad Hotel Escuela De Venezuela