Cori Watkins

• Process and review annuity applications to ensure accuracy, completeness, and compliance with company and carrier requirements.

• Conduct outbound calls and send emails to insurance carriers and agents to follow up on pending business and maintain timely processing.

• Review, document, and manage service requests received via mail, fax, and email.

• Upload and distribute service forms to appropriate insurance carriers and departments.

• Verify transfer information with financial institutions to ensure accurate documentation.

• Communicate regularly with agents and internal staff regarding pending and in-force business.

• Research application discrepancies and provide timely problem resolution to maintain workflow efficiency.

• Maintain organized records while managing multiple priorities in a fast-paced environment.

• Deliver professional customer service to agents, carriers, and team members to support smooth operations.

• Wrote, edited, and proofread digital and print content for Plastics Decorating and PostPress magazines, ensuring accuracy, clarity, consistency, and adherence to editorial style.
• Created and distributed press releases and digital materials for media campaigns and public relations efforts.
• Collaborated with designers and marketing teams to develop integrated campaigns and messaging strategies.
• Developed and scheduled monthly social media content for Plastics Decorating magazine’s affiliated association.
• Coordinated membership activities, including outreach, renewals, and support for current and prospective members.
• Supported member engagement through newsletters, event communication, and digital content.

• Managed client contracts for ASL Interpreting and Captioning services, overseeing the full contract life cycle from negotiation to renewal.
• Directed scheduling operations to align interpreter and captioning resources with client needs and availability.
• Generated invoices and billing statements in Excel and QuickBooks, ensuring timely and efficient payment processing.
• Delivered client support, handling escalations and resolving conflicts.
• Researched, developed, and submitted competitive proposals for government RFPs and RFQs.
• Collaborated with the business development team to plan and execute targeted marketing strategies.
• Created, maintained, and implemented standard operating procedures to streamline operations and ensure consistency.
• Developed and launched a tiered rate structure, resulting in profit increases of 35% or more per job.
• Advocated for accessibility by promoting educational resources and inclusive service practices.

• Drove business growth by over 75% through strategic client engagement and operational improvements.
• Oversaw invoicing and accounts receivable processes to ensure accurate and timely billing.
• Delivered impactful presentations at client meetings and industry conferences.
• Managed client contracts, ensuring service quality and compliance with agreed terms.
• Developed and implemented company-wide policies and procedures for captioning operations.
• Recruited, trained, and supervised scheduling coordinators to support growing service demand.
• Designed and launched standardized rate structures for both onsite and remote captioning contractors.

• Coordinated scheduling for live events, matching contractors to assignments based on expertise and availability.
• Drafted and submitted service agreements and competitive bids to prospective clients.
• Generated invoices and managed accounts receivable using QuickBooks.
• Served as the primary point of contact for client inquiries, providing prompt issue resolution and support.
• Implemented marketing initiatives to support brand awareness and drive business growth.