Citlaly Cruz
Fontana,CA
Summary
Enthusiastic bilingual college student who enjoys providing leadership to support team members in achieving projects. Composing a positive setting while engaging with others. Confident ability to collaborate effectively with diverse students, staff, and faculty while always displaying a respectful attitude. Organized and thorough in prioritizing tasks and completing them as scheduled.
Overview
2
2
years of professional experience
Work History
Operations Specialist
Living Spaces
Rancho Cucamonga, CA
07.2023 - Current
- Drafted communications regarding changes in policy or procedure updates for distribution throughout the organization.
- Analyzed operational performance to identify pain points and provided actionable solutions to management.
- Resolved disputes between customers and vendors by providing clear explanations of terms and conditions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Developed and maintained an efficient process for tracking inventory levels, ensuring accuracy of data.
Insurance Agent
Jax Pacific West Insurance
Fontana, CA
04.2022 - 09.2023
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Responded to customer inquiries and problems to promote great service.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Developed relationships with new clients through cold calling and referrals from existing customers.
Student Assistant
Chaffey Community College
Rancho Cucamonga, CA
10.2021 - 07.2022
- Responded promptly to emails from faculty members and students regarding scheduling conflicts or other issues.
- Guided and encouraged students to develop positive attitudes toward learning.
- Coordinated travel arrangements for faculty members attending conferences or workshops off-campus.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Education
Associates - Criminal Justice
Chaffey College
Rancho Cucamonga, CA01-2024
Medical Program -
A.B Miller High School
05.2020
Eric Birch High School
Skills
- Google documents
- Microsoft Word
- Microsoft 365
- Fluent Spanish
- powerpoint
- excel
- outlook
Extra Curricular Involvement
Sports Member, Competitive Cheer Team, Fontana A.B Miller High School, Fontana, CA, 08/2018, 05/2020, Encouraging team-mates to succeed in Sharp State Championship
Leadership Teamwork
- Assisted with different tasks and developed collaborative group ideas
- Proficient with achieving advanced occupations, challenges, resolutions
- Accepting and encouraging resourcefulness
- Mindful listening to new propositions
Timeline
Operations Specialist
Living Spaces
07.2023 - Current
Insurance Agent
Jax Pacific West Insurance
04.2022 - 09.2023
Student Assistant
Chaffey Community College
10.2021 - 07.2022
Associates - Criminal Justice
Chaffey College
Medical Program -
A.B Miller High School
Eric Birch High School
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