Summary
Overview
Work History
Education
Skills
PROJECTS
Timeline
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Natalie Perez

Porter Ranch,CA

Summary

Result driven communications professional and entrepreneur with 6 years of experience in brand development, marketing, and business operations. Expert in omnichannel digital marketing, cross-functional project management, and data informed strategies. Communications Professional experienced in fast paced, high profile beauty and fashion environments. Combines hands on expertise in consumer behavior, personalized consultation, and revenue generation from iconic brands like Sephora and Skims with strategic communication concepts. Passionate about leveraging audience insights, trend storytelling, and cross channel engagement to grow brand awareness and customer retention.

Overview

7
7
years of professional experience

Work History

Brand Specialist

SKIMS
Glendale
08.2026 - Current
  • Developed an understanding of product mastery across core shapewear, core wear, lounge, and seasonal drops to deliver tailored fit consultations based on diverse body types and comfort preferences.
  • Educated clients on specialized fabrication, compression levels, garment care, and garment functionality to confidently guide purchasing decisions and minimize returns/exchanges.
  • Delivered an inclusive retail experience, cultivating rapport and a welcoming environment for every customer across diverse demographics.
  • Drove customer retention and long term brand loyalty by managing personalized client preferences, suggesting emerging collection drops, and actively pitching brand engagement initiatives.
  • Executed rapid floor replenishment and size availability audits during high volume peak hours and major promotional campaigns to optimize sales opportunities.

Business Owner / Marketing Strategist

Ethereal Beauty by Nat
San Fernando
06.2020 - Current
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Developed an omnichannel digital strategy across Tiktok and Instagram to drive online bookings and studio visits.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Provided professional high quality services with clients.
  • Developed a comprehensive booking website for my studio that showcases all available services and enhances client accessibility.
  • Utilized Canva to create visually appealing social media content that promotes marketing campaigns, monthly specials, and important business announcements.

Beauty Advisor

Sephora
Studio City
06.2025 - 02.2026
  • Promoted in store event marketing initiatives, utilizing strategic product positioning and assertive client outreach to drive high volume sales and meet brand event quotas.
  • Consulted on consumer needs to drive product sell through and brand loyalty.
  • Managed inventory levels, ensuring accurate stock availability for high demand items.
  • Developed personalized beauty solutions based on client needs and preferences, increasing repeat business.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Kept up to date with industry trends, allowing for knowledgeable recommendations of current best sellers and emerging products.
  • Expertise in beauty consumer behavior.

Sugaring Specialist

Sugared + Bronzed
Studio City
04.2025 - 06.2025
  • Applied a strategic marketing route to educate clients on their hair growth cycles, securing a 90% pre-booking rate to streamline salon scheduling efficiency and lifetime client value.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained strict adherence to sanitation standards, minimizing the risk of infection or irritation for clients.
  • Enhanced client satisfaction by providing exceptional waxing services with attention to detail and precision.
  • Ensured high-quality treatments with thorough knowledge of various wax types and proper application techniques.
  • Developed educational content to improve client satisfaction.
  • Developed strong rapport with clients through excellent communication skills and increased beauty product sales by providing personalized consultations and recommendations to clients.
  • Maintained up to date knowledge of current beauty trends, enabling informed product suggestions for diverse clientele.
  • Worked closely with colleagues to create a welcoming atmosphere that encouraged customers to spend more time exploring product offerings.

Receptionist

Massage Envy
Northridge
12.2021 - 02.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered the phone promptly and directed incoming calls to the correct offices.
  • Kept the reception area clean and neat to give visitors a positive first impression.
  • Responded to inquiries from callers seeking information.

Trainer

Chic - Fil - A
Northridge
12.2019 - 04.2021
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the establishment.
  • Coached employees on positions, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking team members progress and gathering feedback for continuous improvement.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Enhanced trainee engagement through interactive workshops and hands on activities.
  • Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
  • Developed and implemented a successful onboarding program.
  • Skilled in resolving conflicts within the workplace involving trainees, team members, and cross functional colleagues.

Education

Esthetician -

Newberry School of Beauty
Granada Hills

B.A - Communications

California State University Northridge
Northridge

Skills

  • Operations Management
  • Entrepreneurial Leadership
  • Customer Service
  • Customer Retention
  • Relationship Building and Management
  • Business Marketing
  • Business Growth and Retention
  • Customer Relations
  • Schedule Management
  • Project and Event Management
  • Brand Development
  • Omnichannel Digital Strategy
  • Content Creation
  • Public Relations
  • Conflict Resolution
  • B2B Vendor Relations
  • Microsoft Word
  • Microsoft Powerpoint
  • Google Documents
  • Google Slides
  • Google Sheets
  • Google Drive
  • Zoom
  • Canva
  • Capcut
  • Email Calendar Management
  • TikTok
  • Facebook
  • Instagram

PROJECTS

  • Ethereal Beauty x Bevvy Cart Anniversary Collaboration, Optimized product positioning and promotional strategy, resulting in a 95% sell out rate within the first 3 hours of the event., Initiated a cross promotional campaign and joint pop up collaboration which successfully aligned with targeted audiences that drove brand visibility., Designed promotional content that aligned with brands visual identities resulting in profile engagement and new client leads.
  • Vendor Popup at Long Beach Flea Market, Organized and executed a Permanent Jewelry popup at the Long Beach Flea Market, Curates a selection of unique permanent jewelry pieces to attract a diverse audience., Collaborated with local small businesses to showcase craftsmanship and promote community engagement., Successfully managed inventory and sales, achieving a notable increase in customer interest and sales.
  • Collaboration at Salon Grand Opening, Facilitated a Permanent Jewelry popup at a salon grand opening, Partnered with the salon to enhance their launch event, providing an interactive jewelry experience., Engaged with guests through personalized consultations, highlighting the benefits of permanent jewelry., Contributed to a festive atmosphere, resulting in high customer satisfaction and positive feedback for both the salon and the popup.
  • Organized Toy Drive, Organized and led a successful toy drive fundraiser through my business., Coordinated collection efforts to gather toys for local children in need, fostering community involvement and support., Developed promotional materials and engaged with clients to encourage participation, resulting in a notable increase in donations., Collaborated with local organizations to distribute the collected toys, ensuring a positive impact in the community and enhancing the businesss social responsibility profile.

Timeline

Brand Specialist

SKIMS
08.2026 - Current

Beauty Advisor

Sephora
06.2025 - 02.2026

Sugaring Specialist

Sugared + Bronzed
04.2025 - 06.2025

Receptionist

Massage Envy
12.2021 - 02.2022

Business Owner / Marketing Strategist

Ethereal Beauty by Nat
06.2020 - Current

Trainer

Chic - Fil - A
12.2019 - 04.2021

Esthetician -

Newberry School of Beauty

B.A - Communications

California State University Northridge
Natalie Perez