Corie Price
Naches
Summary
Dedicated professional with a strong focus on customer service and operations management. Known for effectively resolving conflicts and enhancing team collaboration to drive exceptional customer satisfaction. Results-driven operations manager with extensive experience in customer service and staff training. Proven ability to optimize processes and enhance service quality, significantly improving customer satisfaction and operational efficiency. Dynamic professional skilled in effective communication and conflict resolution. Experienced in managing operations and supporting team development, committed to fostering a collaborative environment that drives success. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Night Adutior
Hilton Garden Inn & Maison Hotels
Yakima
10.2022 - Current
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified needs of customers promptly and efficiently.
Bear Claw Lead
Great Wolf Lodge
Rochester
02.2015 - 08.2016
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Operated equipment and machinery according to safety guidelines.
General Manager
Quality Inn
Yakima
08.2009 - 08.2010
- Managed daily operations to ensure exceptional guest experiences at Quality Inn.
- Oversaw staff training and development programs to enhance service quality.
- Implemented cost control measures to optimize operational efficiency and resource use.
- Coordinated with vendors for timely procurement of supplies and services.
- Developed marketing strategies to increase hotel visibility and attract new guests.
- Maintained compliance with health and safety regulations throughout the property.
- Resolved guest complaints promptly to ensure satisfaction and loyalty.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
Some College (No Degree) - General Studies
Northeastern A&M College
Miami, OKDiplomas - Administrative Clerk & Data Processing
Career Point Inst.
Tulsa, OKSkills
- Customer service
- Staff training
- Operations management
- Budget control
- Vendor coordination
- Conflict resolution
- Problem solving
- Inventory management
- Effective communication
- Computer skills
- Attention to detail
- Time management
- Good Telephone Etiquette
- Organization and time management
- Customer relations
- Training & Development
- Multitasking Abilities
- Leadership
Timeline
Night Adutior
Hilton Garden Inn & Maison Hotels
10.2022 - Current
Bear Claw Lead
Great Wolf Lodge
02.2015 - 08.2016
General Manager
Quality Inn
08.2009 - 08.2010
Some College (No Degree) - General Studies
Northeastern A&M College
Diplomas - Administrative Clerk & Data Processing
Career Point Inst.