Summary
Overview
Work History
Education
Skills
Internship
Certification
Timeline
Generic

Corien Holder

Jersey Village,TX

Summary

Effective communicator, attentive listener, Good sense of humor, Flexible , Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Host

Chili's Restaurant
11.2013 - 07.2014
  • Monitored dining room and guest flow to minimize wait time
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Prepare table for guest, including rearranging seating's and tables to accommodate large groups.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Prep Cook

Phoenix Academy
09.2008 - 07.2009
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Prepared food orders to support waitstaff and other team members.
  • Prepped ingredients using blenders, mixers and slicers to achieve recipe requirements.
  • Worked on salads, desserts and meat preparation to increase kitchen speed.
  • Maintained composure and work quality while under stress.

Customer Service

B HURS'S Caterers
06.2006 - 12.2006
  • Entered orders into computer system quickly and in proper sequence.
  • Checked outgoing orders for accuracy before delivery.
  • Offered immediate, friendly and knowledgeable assistance to every guest.
  • Described menu items in detail and educated customers about meal options.
  • Kept up-to-date on knowledge of menu items, kitchen practices and other areas of interest to accurately answer customer questions and fulfill orders.
  • Politely and persuasively suggested upgrades and related menu items such as drinks and desserts to achieve upselling objectives.
  • Accurately performed cash register operations to process and receive payments and issue change.
  • Checked in with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability and relayed information to customers.
  • Took down call-in food and beverage orders from guests, quickly and accurately relaying orders to service attendants.

Education

GED -

Hillcrest High School
Jamaica, NY

Certificate of completion Workforce Development -

SUNY

Certificate of Completion - HVAC Installation And Repair

J. F. Ingram State Technical College
Montgomery, AL
08.2022

Skills

  • Team Collaboration
  • Customer Order Management
  • Data Collection
  • Heavy Lifting
  • Data Entry
  • Product Knowledge
  • Delivery Scheduling
  • Customer Service
  • Order Fulfillment
  • Operations Support
  • Circuit Testing
  • Equipment Assembly

Internship

Sean Bell Center, Non-Profit Agency, Handle high volume incoming calls, Greeted and Welcomed clients into the center, Listened to concerns of caller ensured to direct them to the right person, Directed to referral programs based on the needs of the client., Jamaica, NY, 2010

Certification

  • Emission Reduction Program Esco Institute 2021


Timeline

Host

Chili's Restaurant
11.2013 - 07.2014

Prep Cook

Phoenix Academy
09.2008 - 07.2009

Customer Service

B HURS'S Caterers
06.2006 - 12.2006

GED -

Hillcrest High School

Certificate of completion Workforce Development -

SUNY

Certificate of Completion - HVAC Installation And Repair

J. F. Ingram State Technical College

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Corien Holder