Summary
Overview
Work History
Education
Skills
Timeline
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Coriena De La Torre Flores

Coriena De La Torre Flores

Hayward,CA

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Self Employed

Jellos and treats
Hayward, California
01.2023 - Current
  • Prepared dough for a variety of bakery items such as breads, pastries, pies, jello, cakes and cookies .
  • Maintained accurate inventory of baking supplies and ingredients.
  • Operated ovens and other equipment to bake products according to established recipes.
  • Decorated cakes with icing, sprinkles and other edible decorations.
  • Cleaned work areas, utensils, equipment and surfaces between batches of products.
  • Followed food safety guidelines while preparing all food items.
  • Inspected finished products before packaging them up for sale.
  • Provided customer service by answering questions about menu items or taking orders from customers.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Created attractive dessert trays for catering events.
  • Created new recipes using available ingredients and for special occasions.
  • Developed content for social media campaigns targeting various audiences.
  • Managed customer service inquiries through social media platforms in a timely manner.

Self Employed

Chicanasuppliesymas
Hayward, CA
10.2019 - 09.2022
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Ensured timely and accurate sorting of mail for delivery.
  • Collected payments from customers for services rendered.
  • Packaged items securely using appropriate materials such as bubble wrap and packing peanuts.
  • Assembled boxes or bags containing multiple items for shipment.
  • Inspected finished products prior to packaging them for shipment.
  • Tracked shipments using tracking numbers provided by carriers.
  • Answered telephones, directed calls, and took messages.
  • Troubleshot office equipment, computer hardware and software issues.
  • Developed graphics, logos and layouts for product illustrations, company logos, and websites.
  • Developed content for social media campaigns targeting various audiences.
  • Monitored Facebook, Instagram, Twitter and other social media platforms to build customer connections.
  • Utilized Twitter and Facebook to promote products, services and content.

Cashier Team Lead

McDonald's
Hayward, CA
05.2014 - 03.2016
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on proper use of registers and store policies.
  • Greeted customers, took orders, and provided product information.
  • Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
  • Maintained knowledge of current menu items, prices, and promotions.
  • Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
  • Operated drive-thru window efficiently to ensure fast order processing times.
  • Received payment from customers and made change as needed.
  • Verified that orders were accurate and complete before delivering them to customers.
  • Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
  • Ensured compliance with all health regulations related to food handling practices.
  • Restocked inventory when necessary to maintain sufficient levels at the front counter area.
  • Replenished supplies such as napkins, straws, condiments, trays throughout shift.
  • Completed end-of-shift tasks such as counting money in register drawers and reconciling transactions with receipts.
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
  • Prepared drinks, ice cream and other special items to complete food orders.
  • Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Built and maintained productive relationships with employees.

Nigh Shift Assistant Manager

Dollar Tree
Hayward, California
02.2012 - 07.2014
  • Received and stocked merchandise in accordance with company policies and procedures.
  • Organized backroom space for efficient storage of inventory items.
  • Performed opening and closing duties such as restocking shelves or cleaning work areas.
  • Maintained cleanliness of work area by sweeping floors, dusting surfaces.
  • Ensured adherence to all closing procedures and policies.
  • Performed cash handling duties such as opening registers, counting money and balancing tills.
  • Managed the store closing process, ensuring all tasks were completed in a timely manner.
  • Monitored employee attendance and hours worked, provided feedback on performance and took corrective action when necessary.
  • Maintained a clean work environment by delegating cleaning duties among staff members during closing shifts.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Verified that all coupons were valid prior to processing them into the system.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.

Prep Cook and Cashier

Little Caesars
Hayward, CA
01.2012 - 06.2013
  • Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
  • Cleaned and sanitized work areas and equipment to ensure food safety standards.
  • Followed recipes to prepare meals according to customer specifications.
  • Stocked kitchen with necessary supplies, including food items and utensils.
  • Measured ingredients accurately using measuring cups and spoons.
  • Adhered strictly to safety regulations while handling sharp knives or operating machinery.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.

Education

GED -

Del Norte High School
Crescent City, CA
01-2007

Skills

  • Fluent in speaking and reading Spanish
  • Critical thinking abilities
  • Communication skills
  • Teamwork
  • Time management
  • Customer Service

Timeline

Self Employed

Jellos and treats
01.2023 - Current

Self Employed

Chicanasuppliesymas
10.2019 - 09.2022

Cashier Team Lead

McDonald's
05.2014 - 03.2016

Nigh Shift Assistant Manager

Dollar Tree
02.2012 - 07.2014

Prep Cook and Cashier

Little Caesars
01.2012 - 06.2013

GED -

Del Norte High School
Coriena De La Torre Flores