Mame Yelly Fall
Silver Spring,MD
Summary
Dynamic professional in passenger services and security with extensive experience in data management. Recognized for enhancing operational safety and delivering exceptional customer service, achieving high satisfaction ratings consistently. Bilingual in French and Wolof, skilled at fostering relationships while adhering to stringent safety protocols. Aspires to leverage expertise to drive organizational excellence in challenging environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Self Employed
Self Employed Services
Silver Spring, MD
09.2019 - Current
- Maintained strict compliance with safety rules for passenger and driver protection.
- Conducted daily vehicle inspections to ensure operational safety and comfort.
- Maintained high ratings from passengers for cleanliness, safety, and customer service.
- Followed company protocols regarding cancellations, refunds, and other requests from customers.
- Balanced multiple priorities during peak hours to maximize earnings and efficiency.
Security Officer
Digagne and Associates
New York, NY
09.2021 - 12.2022
- Observed patrons and customers to quickly address security situations.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Verified photo IDs and tickets to allow guests passage.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Slitter Machine Operator
Engineered Materials Solutions
North Attleboro, MA
01.2019 - 07.2021
- Inspected finished product for quality assurance purposes.
- Ensured all safety protocols were followed in accordance with company standards.
- Reported any defects found in finished products immediately to supervisor or quality control personnel.
- Read work orders or production schedules to determine materials, locations of cutting lines or dimensions and tolerances.
- Performed regular maintenance tasks such as oiling and cleaning the machine.
Mover's Agent
Jones Moving
Providence, RI
08.2018 - 01.2019
- Managed inventory of supplies needed for each move.
- Developed relationships with third party vendors such as truck rental companies, storage facilities.
- Ensured that all necessary paperwork was completed accurately prior to move date.
- Coordinated with customers to ensure they received the services they needed, including packing, storage and insurance.
- Maintained up-to-date knowledge of regulations related to moving services.
- Created and maintained accurate records of all customer information.
- Completed fieldwork related to gathering data, conducting site assessments and performing after-action reviews.
Security Officer
Pilgrim Security
Braintree, MA
09.2018 - 12.2018
- Observed patrons and customers to quickly address security situations.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Maintained high levels of alertness throughout shifts.
- Guarded restricted areas to prevent unauthorized entry.
Data Entry Clerk
Global Research Advocacy Group
02.2018 - 04.2018
- Organized and filed data in appropriate locations for easy access to essential information.
- Screened and regularly answered calls to provide assistance to important clients.
- Reviewed data for deficiencies or errors, corrected any incompatibilities and checked output.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
Education
Certificate - Carpentry
Dorcas International
Providence, RI12-2019
Bachelor of Arts - Commerce
Institute Superior De Commerce Et D'administration
Dakar, Senegal07-2012
Skills
- Daily logging
- Passenger transportation
- Appointment scheduling
- Route logs
- Relationship building
- Safe driving practices
- Map reading
- Attention to detail
- Traffic law observation
- Flexible schedule
- Database management
- Friendly and outgoing
- Premises patrol
- Stationary surveillance
- Visitor tracking
- Patrol operations
- Screening wands
- Relationship building and management
- Shift work experience
- Complex Problem-solving
- Entrance control
- Firearms expert
- Interior and exterior patrol
- General security
- High level of integrity
- Report writing
- Checkpoint management
- FLUENT IN French
- FLUENT IN Wolof
- Conflict de-escalation
- Conflict resolution techniques
- Physical fitness
- Superior customer service
- Incident reporting
- Detail-oriented
Certification
- Registered gun operator/owner
Timeline
Security Officer
Digagne and Associates
09.2021 - 12.2022
Self Employed
Self Employed Services
09.2019 - Current
Slitter Machine Operator
Engineered Materials Solutions
01.2019 - 07.2021
Security Officer
Pilgrim Security
09.2018 - 12.2018
Mover's Agent
Jones Moving
08.2018 - 01.2019
Data Entry Clerk
Global Research Advocacy Group
02.2018 - 04.2018
Certificate - Carpentry
Dorcas International
Bachelor of Arts - Commerce
Institute Superior De Commerce Et D'administration
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