Corin Heavenston

• Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Assisted customers by answering questions and fulfilling requests.
• Processed both cash and card purchases and returns.
• Trained and mentored new employees, ensuring positive team performance and task completion.
• Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
• Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
• Mentored new team members on POS system operation, customer service strategies, and sales goals.

• Followed supervisor instructions to complete tasks on time.
• Kept kitchen areas neat and clean by removing trash and organizing supplies.
• Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
• Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
• Kept work area clean, dry, and free of debris to prevent incidents and accidents.
• Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
• Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
• Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
• Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
• Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
• Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff.
• Inspected dishwashing equipment and reported issues to supervisor.
• Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
• Stored dishes, utensils and kitchen equipment in proper locations.
• Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
• Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
• Washed dishes and assisted in bussing tables.
• Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
• Monitored dishwashing machines for proper functioning.
• Gently moved glassware, crystal, and other delicate items to prevent breakage.
• Increased machine efficiency by scraping and pre-washing dishes.
• Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.
• Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.

Cleaning

Dining Room Management Beverage preparation (non alcohol)

Table setting knowledge

Hospitality service expertise

Front-of-house display creation

interactive communication skills Menu presentation

Documented reservations and communicated changes to guests.

Informed servers of newly seated parties for speedy service.

Monitored front entrance for new guests while assisting servers by taking and delivering drink orders. Supported servers, food runners and bussers with keeping dining area ready for every guest.

Monitored dining room and guest flow to maximize table usage and minimize wait times

Answered customer questions about hours, seating and menu information.

Documented reservations, alerted servers and managers of large groups, and prepared seating.

Bussed tables

Greeted people and took reservations