Corina Aguilar

• Conducted comprehensive assessments and coordinated Home Care services to meet patient needs.
• Educated families and caregivers on recognizing symptoms and delivering safe, competent care.
• Provided emotional and practical support to patients and their families for enhanced well-being.

Established position through collaboration between Samuel Merritt University’s Ethnic Health Institute and Homeless Prenatal Program.

• Delivered bilingual care navigation and interpretation for pregnant and postpartum individuals in residential program.
• Coordinated client intake and appointments to support clinical staff and case managers.
• Facilitated group sessions, acting as liaison for Spanish-speaking clients to improve communication.

• Serves as primary point of contact for CROC's Spanish-speaking clients, answering phone calls; completing intakes with prospective clients over phone and in person; triaging clients to appropriate attorney.
• Interpreting for CROC's attorneys in interviews.
• Providing crisis intervention, criminal legal system orientation, court support, resource and referral counseling.
• Assisting clients to complete court documents, preparing clients for hearings, handling client inquiries regarding their cases, and traveling to and from court to file and retrieve court documents.
• Developed strong rapport with clients through attentive listening skills and empathetic understanding of their situations.
• Managed client intake processes and scheduled appointments with attorneys.
• Translated legal materials between English and Spanish for diverse clients.

• Conducts outreach to eligible and referred patients to offer and engage in care management services.
• Identifies and documents patient's linguistic need(s), learning style preference(s), transportation need(s) and schedules interpretation and/or transportation services as needed.
• Conducts in-person, comprehensive Initial Health Education and Behavioral Assessments (IHEBA) and assessments of Social Determinants of Health for patients enrolled in care management programs.
• Develops patient-centered, individualized Health Action Plans. Support patients in their implementation of Health Action Plans.
• Accompany patient to appointments outside of MNHC and conduct home visits.
• Support nurse, patient, and caregiver(s) in re-assessment of Health Action Plan goals and interventions.
• Leads Care Conferences and other individual and family support services with patient, family members as needed and patient's Care Team.
• Act as a liaison to hospitals, long-term care settings, specialists, home health representatives, and other community agencies in collaboration with Care Teams.
• Facilitate care transitions for patients discharging from external facilities (i.e., skilled nursing, hospital, emergency room) and ensure appropriate follow-up with patient's PCP in a timely manner.
• Improved patient satisfaction through effective communication and collaboration with interdisciplinary healthcare teams.
• Streamlined care coordination processes, resulting in timely referrals and access to appropriate resources.