Hi, I’m
Corina Dorrell
Boerne,TX
Summary
Sympathetic Mental Health Tech offering extreme compassion and extensive experience working with mental health intervention. Adept at performing risk assessment, crisis intervention and psycho-education. Dedicated and energetic with excellent listening skills and establishing therapeutic relationships with patients while helping with daily living. Strong people skills also adapted from bartending and service advisory(sales).
Overview
3
years of professional experience
Work History
Laurel Ridge Treatment CenterSan Antonio, TX
Mental Health Technician
11.2023 - Current
Job overview
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Supervised visitors entering the facility according to established security protocols.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Actively participated in continuing education programs related to mental health care delivery.
- Encouraged positive behaviors through rewards systems when appropriate.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Developed positive relationships with patients while maintaining professional boundaries.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Tracked client movement on and off unit by documenting times and destinations.
- Documented patient interactions in compliance with HIPAA requirements.
- Monitored patient behaviors and reported significant changes to supervising mental health professionals.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Recorded patients' health metrics using thermometers or blood pressure gauges.
Dive Bar RestaurantSan Antonio, TX
Bartender
02.2023 - 06.2024
Job overview
- Assisted in setting up the bar for service shift.
- Greeted customers and provided excellent customer service.
- Provided drink suggestions to customers based on their preferences.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Upsold customers from shelf to premium brands to help boost sales.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Cleansed glasses with sanitizing solution after each use.
- Stocked ice bins and coolers as needed throughout shift.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Collected and organized daily till totals and tips.
Firestone Auto CareSan Antonio, TX
Service Advisor
08.2021 - 04.2022
Job overview
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Upsold additional products or services when appropriate.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Promoted available products and services to customers during service, account management and order calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Louis D BrandeisSan Antonio, TX
High School Diploma
06-2017
Alamo CollegesSan Antonio, TX
Some College (No Degree) from Social Work
Skills
- Self-Care Promotion
- Sexual Assault Support
- Schizophrenia Education
- Eating Disorder Awareness
- Stress reduction techniques
- Psychoeducation Delivery
- Alcohol awareness
- Glassware knowledge
- Bar Equipment Familiarity
- Menu Memorization
- Food Running
- Food Service
- Beverage Preparation
- Proficient in mixology
- Point of sale systems
- Identification verification
- Customer Service
- Cash and credit transactions
- Cash Register Operation
- Team player mentality
- Service Recommendations
- Computer Skills
- Data Entry
- Service Estimates
- Conflict Resolution
- Technical knowledge
- Tech-Savvy
- Team Collaboration
- Excellent Communication
- Mechanical Aptitude
- Strong Work Ethic
References
References available upon request.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Mental Health Technician
Laurel Ridge Treatment Center
11.2023 - Current
Bartender
Dive Bar Restaurant
02.2023 - 06.2024
Service Advisor
Firestone Auto Care
08.2021 - 04.2022
Louis D Brandeis
High School Diploma
Alamo Colleges
Some College (No Degree) from Social Work
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