Dedicated professional skilled in crisis intervention and community resource collaboration. Developed tailored care plans that significantly improved family support services, ensuring effective communication and emotional guidance during critical periods.
Overview
7
7
years of professional experience
Work History
NICU Family Specialist
Parents Reaching Out
Albuquerque, New Mexico
07.2024 - Current
Developed individualized care plans for families in need of support.
Provided crisis intervention and emotional support to families facing challenges.
Collaborated with community resources to enhance family services and referrals.
Educated families on available resources and service options in the community.
Participated in weekly team meetings to discuss caseloads and share best practices.
Seasonal Tax Associate
H&r Block
Albuquerque, New Mexico
10.2021 - 04.2024
Assisted clients with tax-related inquiries and provided guidance on deductions.
Collaborated with team members to streamline tax preparation processes.
Communicated effectively with clients to clarify documentation requirements.
Maintained up-to-date knowledge of all current developments in taxation law, regulation, policy or practice.
Prepared federal, state, and local tax returns for individuals, businesses, trusts, estates, non-profit organizations and partnerships.
Substitute Teacher, K-12
Kelly Educational Staffing
Albuquerque, New Mexico
08.2018 - 05.2021
Managed classroom behavior and maintained a positive learning environment.
Delivered lesson plans provided by the regular teacher effectively.
Supported diverse learning needs through individualized attention and encouragement.
Communicated regularly with staff to ensure continuity of education for students.
Supervised students during recess and lunch, promoting safety and respect.
Adapted to various grade levels, implementing age-appropriate teaching strategies.
Education
Bachelor of Arts - Criminology & Spanish
University of New Mexico
Albuquerque, NM
12-2015
Spanish Certificate - Spanish Language And Literature
Centro De Lenguas Modernas
Granada, Spain
05-2013
High School Diploma -
Albuquerque High
Albuquerque, NM
05-2009
Skills
Individualized care planning
Crisis intervention
Community resource collaboration
Family education
Team collaboration
Tax assistance
Relationship building
Multicultural competence
References
References available upon request.
Timeline
NICU Family Specialist
Parents Reaching Out
07.2024 - Current
Seasonal Tax Associate
H&r Block
10.2021 - 04.2024
Substitute Teacher, K-12
Kelly Educational Staffing
08.2018 - 05.2021
Bachelor of Arts - Criminology & Spanish
University of New Mexico
Spanish Certificate - Spanish Language And Literature