Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Corina Gutierrez DeMille

Junction City,KS

Summary

Dynamic leader with a proven track record at Alorica, enhancing team productivity and employee satisfaction through effective coaching and development. Excelled in customer service and technical support, demonstrating exceptional problem-solving and bilingual communication skills. Achieved notable improvements in team performance and customer loyalty, embodying teamwork and customer focus.

Overview

4
4
years of professional experience

Work History

Team Manager

Alorica
01.2009 - 12.2009
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
  • Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
  • Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.

Customer Service Representative

G.C. Services
12.2007 - 12.2008
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Technical Support

G. C. Services
06.2006 - 12.2007


  • Supported long-term client satisfaction by providing ongoing technical support and system updates.
  • Provided technical support to clients, resolving issues efficiently and maintaining strong customer relationships.

Education

Diploma -

Hot Springs High School
Truth Or Consequences, NM

Skills

  • Customer focus
  • Customer service
  • Employee coaching and mentoring
  • Problem resolution
  • Teamwork and collaboration
  • Decision-making
  • Professional and courteous
  • Multitasking
  • Bilingual
  • Puntual

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Team Manager

Alorica
01.2009 - 12.2009

Customer Service Representative

G.C. Services
12.2007 - 12.2008

Technical Support

G. C. Services
06.2006 - 12.2007

Diploma -

Hot Springs High School

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Corina Gutierrez DeMille