Corina Lopez
La Cantina Doors
Glendora,CA
2
Languages
24
Years of experience
A responsible and challenging entry level position that will utilize my Customer Service experience and background. In addition to expanding my knowledge and offer opportunities for personal and professional growth.
Work History
Warehouse Associate
4 Years 4 Months- Organized inventory storage to optimize space and improve accessibility of products.
- Conducted regular inspections of equipment to ensure operational safety and compliance with standards.
- Collaborated with team members to streamline order fulfillment processes, enhancing overall productivity.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Consistently lifted materials weighing as much as 50 pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assisted in receiving, stocking and distribution of merchandise.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Assembled pallets and crates for secure transportation of materials.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Managed warehouse operations and verified proper shipment procedures.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Strapped items down over protective padding to secure throughout transportation.
Sales Generator
1 Year- Generate a sale with new and incoming customers that seek help with their tax debt.
- Take a prospect’s information and enter it into a database.
- Upsell our services to prospects that may have questions about our services and procedures that we take.
- Transfer prospect to settlement officers once they have met criteria based upon the information of their case.
- Make outbound calls to current clients or new prospects that may have called in during dark hours of operations.
- Classify and categorize prospects depending on the information that was given.
- Review if the prospect may qualify for certain state or federal programs.
- Eliminate “bad and /or duplicate” cases from the logics database.
- Call current clients to check up on their case if they have not been talked to within 10 days of opening a new case.
- Respond to emails regarding new prospects that are interested in our services.
- Take incoming calls and direct current clients to the correct department
Customer Service/ Professional Division
4 Months- Funding/ ACH support and assistance
- Provide handle and resolve customer issues in a timely manner, with precision
Customer Service Representative
1 Year- Answering multiple phone lines, call backs
- Emails, expediting customers request
- Replying to manager emails and calls
- Billing credit cards, selling parts and warranties, ordering warranty parts, faxing, copying, scanning, filing
- Assigning RMA’s
- Scheduling pick ups and deliveries with RnL, Fed Ex UPS, SAIA assigning call tags
Customer Service Representative
2 Years- Customer Care
- Primary information source for Tech support rep’s
Customer Service Representative
2 Years- Setting Service appointments
- Clerical, Receptionist, Data entry
- Answering multiple phone lines
Shipping Clerk
3 Years- Data entry
- UPS online
- Shipping & Receiving
- Scheduling pick ups
- Pulling orders
Education
CNA, Acute Care, Home Health - Acute Care
High School Diploma
Personal
Very successful in many professional endeavors as an independent or team worker. Proven ability to interact effectively with clients and staff at all levels. Willing and able to adjust to any new program development or environment, and if needed, able to master and integrate all aspects of business operations. Excellent communication and interpersonal skills, along with excellent organization and polished professional image.
Skills
Technology
Microsoft Word
Excel
Outlook
Windows
Additional Skills
Knowledge of office procedures
Answer calls for up to 25 phone lines
Schedule service appointments
Respond to multiple on-line service requests from potential customers
Handle and resolve customer issues in a timely manner
with precision
Highly organized
Data entry experienced
and 10 key by touch
Able to quickly absorb and utilize new methods
Front office duties
Multi-task
Billing credit cards
fax
copy
scan
UPS online
Fed Ex online
call tags
scheduling pick up
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Warehouse Associate
La Cantina Doors
01.2018 - 05.2022Read More
Sales Generator
Tax Relief Inc.
01.2016 - 01.2017Read More
Customer Service/ Professional Division
SBTPG
01.2016 - 05.2016Read More
Customer Service Representative
4 Wheel Parts
01.2007 - 01.2008Read More
Customer Service Representative
Syntax-Brillian
01.2005 - 01.2007Read More
Customer Service Representative
Ken Grody Ford
01.2001 - 01.2003Read More
Shipping Clerk
Warehouse Tech
01.1998 - 01.2001Read More
Baldwin Park Community College
CNA, Acute Care, Home Health from Acute Care
Read More
Baldwin Park
High School Diploma
Read More