Corina Maldonado
Sioux City,IA
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
10
10
years of professional experience
Work History
Retail Clerk
Palmer's Olde Tyme Candy Shoppe
2025.10 - Current
- Greet customers warmly and provide excellent customer service
- Assist customers with candy selections, gift ideas, and special orders
- Accurately operate the cash register and handle cash/credit transactions
- Weigh, package, and label candy and confections
- Restock shelves and displays to ensure products are attractively presented
- Maintain store cleanliness, including counters, bins, and floors
- Monitor inventory levels and report low stock to management
- Handle customer questions, concerns, and returns professionally
- Family owned candy store
Museum Manager
LaunchPAD Children's Museum
2022.03 - 2025.11
- Supervise guest service team to ensure exceptional visitor experiences.
- Implemented marketing strategies to promote museum events exhibitions.
- Created policies and procedures ensuring safety standards were met throughout the museum.
- Oversaw budgeting processes to ensure financial goals were achieved.
- Organize special events and fundraising activities to secure additional funding for museum projects.
- Remain calm and professional during stressful circumstances and diffused tensed situations.
- Provided leadership insights and mentoring to newly hired employees to supply knowledge of various company programs and delegate work to staff setting priorities and goals.
- Completed thorough opening and closing responsibilities.
- Managed day-to-day operations including facility maintenance, security, visitor services, and the museums gift shop and rentals.
- Recruiting, training, scheduling, and supervising both staff and volunteers, including conducting performance evaluations and fostering a positive work environment.
- Creatively promote the museum to the public through various channels.
- Research and evaluate vendors to ensure cost effectiveness pertaining to materials, supplies, and operational necessities.
- Interactive educational center with hands-on exhibits that fosters learning through play and discovery.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed front desk operations and ensured smooth guest check-in processes.
- Trained new staff on customer service protocols and front desk procedures.
- Maintained accurate records of guest information and transactions daily.
- Implemented efficient workflows to enhance front desk service quality.
Lead Teacher
Crittenton Center
2018.03 - 2022.05
- Plan, prepare, and deliver engaging lesson plans aligned with curriculum standards.
- Create a positive, inclusive and structured classroom environment conducive to learning.
- Communicate regularly with parents and guardians about students process in the classroom.
- Ensure classroom safety, organization, and cleanliness is within compliance and policies.
- Participate in training and professional learning opportunities.
- Delegate classroom responsibilities and ensure smooth daily operations.
- Childcare provider offering high-quality early childhood education and care.
Guest Service Representative
LaunchPAD Children’s Museum
Sioux City, IA
2016.02 - 2019.06
- Check guest in and out efficiency while maintaining accurate records.
- Processed payments, handing cash and credit transactions.
- Maintained cleanliness and organization of museum and guest service area.
- Maintain positive and friendly demeanor in all guest interactions.
Education
High school diploma -
West High School
Skills
- Time management
- Leadership
- Creativity
- Adaptability
- Detail-oriented
- Multitasking
- Trustworthy
Training
- CPR/First aid training
- Conflict Resolution training
- Customer Service training
- Neurodiversity at Work training
Timeline
Retail Clerk
Palmer's Olde Tyme Candy Shoppe
2025.10 - Current
Museum Manager
LaunchPAD Children's Museum
2022.03 - 2025.11
Lead Teacher
Crittenton Center
2018.03 - 2022.05
Guest Service Representative
LaunchPAD Children’s Museum
2016.02 - 2019.06
High school diploma -
West High School