Summary
Overview
Work History
Education
Skills
Awards
Additional Information
Timeline
Generic

SAMANTHA DURAN

San Luis Obispo,CA

Summary

Motivated individual with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.

Overview

3
3
years of professional experience

Work History

Retail Clerk

Madonna Inn
08.2024 - Current
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and friendly service at the checkout.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Achieved high levels of accuracy when managing inventory, resulting in minimal discrepancies and improved overall efficiency.

Management Team Member

PEAK PERFORMANCE EQUINE REHABILITATION CENTER
03.2022 - 08.2024
  • Company Overview: Family owned
  • Check-in clients and their belongings
  • Answer questions clients may have in regard to offered services
  • Maintain current records of all interactions with clients in order to ensure compliance with company standards
  • Maintain property and equipment to professional level
  • Hospitality
  • Give horseback riding lessons to youth and adults (detailed instructions on how to take care of, connect with, and ride horses)
  • Designed and delivered training sessions on customer service best practices for internal teams
  • Family owned

Education

High School Diploma -

Norco High School
Norco, CA
05.2024

Skills

  • Training and mentoring
  • Analytical thinking
  • Client relationship management
  • Customer service excellence
  • Adaptability and flexibility
  • Time management
  • Effective communication
  • Emotional intelligence
  • Customer/ Client Services and Property Maintenance
  • Cleanliness and hygiene
  • Cash handling proficiency
  • Organization
  • Professionalism
  • Time management abilities

Awards

  • Gold Honor Roll, (4.0 or higher), 2021-2024
  • Student Athlete Award, (3.5 or higher) (Track and Field), 2021-2024
  • 2023 Miss Norco Rodeo Queen, (Public Speaking and City Representation)
  • 2024 Congeniality Award, (Norco High School Senior Class)

Additional Information

Horseback riding (Barrel Racing), Track and Field (Hurdles). Currently attending Cuesta College in San Luis Obispo, CA. I am on the Cuesta College Rodeo Team, participating in barrel racing. I love the outdoors and am a very active person. On my free time I am either riding my horses, or in the gym.

Timeline

Retail Clerk

Madonna Inn
08.2024 - Current

Management Team Member

PEAK PERFORMANCE EQUINE REHABILITATION CENTER
03.2022 - 08.2024

High School Diploma -

Norco High School

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