Organized Health Unit Coordinator with years of progressive experience planning patient activities, resolving complaints and updating medical files. Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of healthcare policies and operations. Seasoned professional committed to delivering excellent customer service in healthcare setting.
Overview
7
7
years of professional experience
Work History
Health Unit Coordinator
Allina Health Mercy Hospital
01.2023 - Current
Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
Nursing Assistant
Allina Health Mercy Hospital
07.2021 - 12.2022
Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Documented care actions by completing records and logs in medical software system.
Nursing Assistant
Guardian Angels Care Center
04.2020 - 08.2021
Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
Collaborated with interdisciplinary healthcare teams to develop individualized care plans for optimal patient outcomes.
Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
Expedited response times to call lights, boosting overall patient satisfaction levels during their stay at the facility.
Nursing Assistant
Home Health Care Inc.
03.2017 - 08.2018
Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
Collaborated with interdisciplinary healthcare teams to develop individualized care plans for optimal patient outcomes.
Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Education
Associate of Science - Medical Administration
Rasmussen University
Bloomington MN
05.2024
Skills
Paperwork Processing
EMR Updating
Progress Monitoring
Process Improvements
Records Management
Empathy and Compassion
Multitasking Capabilities
Attention to Detail
Professionalism and Ethics
Medical Terminology Proficiency
Customer Service Orientation
Organizational Skills
Teamwork and Collaboration
Adaptability and Flexibility
Epic Systems
Timeline
Health Unit Coordinator
Allina Health Mercy Hospital
01.2023 - Current
Nursing Assistant
Allina Health Mercy Hospital
07.2021 - 12.2022
Nursing Assistant
Guardian Angels Care Center
04.2020 - 08.2021
Nursing Assistant
Home Health Care Inc.
03.2017 - 08.2018
Associate of Science - Medical Administration
Rasmussen University
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