Corina Ricketts
Brooklyn
Summary
To seek and maintain a full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management, and problem-solving skills.
Eager Receptionist Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Represents business interests to promote internal goal achievement, and external business outreach. Experienced office management and administration professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Compassionate Case Aide known for high productivity and efficient completion of tasks. Skilled in client assessment, case management software, and crisis intervention techniques. Excel in communication, empathy, and problem-solving to support clients effectively.
Overview
10
10
years of professional experience
Work History
Print Production Specialist
Staples
Manhattan
11.2024 - Current
- Operated printing equipment to produce high-quality print materials.
- Reviewed print orders for accuracy and completeness before production.
- Assisted customers with selecting print options and understanding service offerings.
- Provided training and support to new staff on production processes.
- Assisted in the design and layout of print materials such as brochures, leaflets, flyers, booklets and posters.
- Printed customized office documents such as envelopes, newsletters, business cards and programs.
Sales Associate
Staples
Manhattan
08.2024 - 11.2024
- Organized merchandise displays to enhance store presentation
- Processed transactions accurately at the cash register
- Handled inventory restocking and management tasks
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Case Aide
Step Up for Better Living
Bronx
01.2024 - 07.2024
- Advocated for client access to necessary services and resources.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Monitored client progress through regular follow-up contacts.
- Oversaw fundraising activities and preparation of public relations materials.
RECEPTIONIST ADMINISTRATOR
SUNY Downstate Hospital
Brooklyn
07.2022 - 08.2023
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
PEER ADVISOR
SUNY Downstate Hospital
Brooklyn
06.2022 - 08.2022
- Assessed students' knowledge, comprehension, and study habits to track progress and set realistic goals.
- Met mentee formally, informally, in-person and virtually to offer support.
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Created individualized mentoring plans for mentees, promoting personal growth and development.
- Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
- Provided holistic support to assist with academic, emotional and social challenges.
- Oversaw career and job fairs to connect students with area schools and employers.
PRODUCTION SPECIALIST
MasterCard
Manhattan
03.2022 - 04.2022
- Documented deviations in procedures or appearance on production batch sheets for management review.
- Monitored production line for unsafe behaviors or incorrect techniques and worked with managers to resolve problems.
- Sealed, labeled and transferred completed containers to pallets for efficient shipping.
- Fabricated and assembled products based on customers' specifications.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Resolved issues quickly to maintain productivity goals.
FOOD SERVICE WORKER
Costco
Hamilton
10.2021 - 12.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Adjusted food preparation methods in accordance with customer requests.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Greeted customers and answered inquiries regarding menu items and specials.
PRODUCTION MANAGER
AMEX- Cognizant Technology Solutions
Manhattan
01.2021 - 03.2021
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Resolved issues quickly to maintain productivity goals.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Studied department operations to assist with the development of new or improved methods of tooling and production processes.
- Utilized data analysis tools to identify and resolve production issues.
- Managed internal operational standards and productivity targets.
PRODUCTION MANAGER
MasterCard
Manhattan
12.2020 - 01.2021
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Resolved issues quickly to maintain productivity goals.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Monitored team budgets to keep projects on task and avoid waste.
- Studied department operations to assist with development of new or improved methods of tooling and production processes.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Collaborated with technical and administrative teams to develop and implement successful corrective plans.
ADMINISTRATIVE ASSISTANT
Volunteers Of America
Manhattan
03.2019 - 05.2019
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
CAMP COUNSELOR
Hanson Place SDA School
Brooklyn
06.2016 - 08.2018
- Led groups of children safely through variety of camp activities.
- Worked with children of varying age, interest, skill, and developmental levels.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Set up and demonstrated proper use of tents, sleeping bags and camping equipment to encourage preparedness and organization.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Encouraged team performance to increase camaraderie, trust and rapport.
- Collaborated with other recreation staff in developing new recreational activities.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
CREW LEADER
Sadie Nash Leadership Project
Brooklyn
01.2024 - 06.2017
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Monitored team members to verify work quality and address concerns.
- Trained employees in time management and proper ways to complete job duties.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Collaborated with other departments to streamline operations and improve customer service.
Education
Bachelor of Arts - Psychology
Medgar Evers College
Brooklyn, NY05-2025
Associate of Arts - Liberal Arts And General Studies
Medgar Evers College
Brooklyn, NY08.2023
High School Diploma -
Urban Assembly For Law And Justice
Brooklyn, NY06.2020
Skills
- Meeting Support
- Call Forwarding
- Customer service
- Research skills
- Information Updates
- Providing Feedback
- Data Analysis and Modeling
- Write Reports
- Strong communication skills
- Product sales
- Verbal/written communication
- Mentoring and coaching
- Patience and understanding
- Empathy and patience
- Public speaking
- Planning and scheduling
Accomplishments
- Received an Honorary Award from the 20th Senate District Senator Zellnor Y. Myrie for effectively contributing and achieving to my community for service work.
- Certification of Appreciation for Time & Effort in Hospitality.
- Resolved product issues through consumer testing.
- Collaborated with a team of 2 or more in the development of AIDS/HIV Awareness Project.
References
- Cheryl A. Dennis, Co-Executive Director, Step UP For Better Living, Mentor, 347-409-5281, cadennis72@gmail.com
- Gem McCalman-Oxley, SYEP/Volunteer Services Coordinator, Advisor, 718-270-3241 ext.2844, Gem.Mccalmanoxley@downstate.edu
- Karen D. Thompson, Academic Advisor, Medgar Evers, 718-270-5192, Kthompson@mec.cuny.edu
Affiliations
Volunteer, HOPE Count -Brooklyn, Ny (2018-Present)
Timeline
Print Production Specialist
Staples
11.2024 - Current
Sales Associate
Staples
08.2024 - 11.2024
Case Aide
Step Up for Better Living
01.2024 - 07.2024
CREW LEADER
Sadie Nash Leadership Project
01.2024 - 06.2017
RECEPTIONIST ADMINISTRATOR
SUNY Downstate Hospital
07.2022 - 08.2023
PEER ADVISOR
SUNY Downstate Hospital
06.2022 - 08.2022
PRODUCTION SPECIALIST
MasterCard
03.2022 - 04.2022
FOOD SERVICE WORKER
Costco
10.2021 - 12.2021
PRODUCTION MANAGER
AMEX- Cognizant Technology Solutions
01.2021 - 03.2021
PRODUCTION MANAGER
MasterCard
12.2020 - 01.2021
ADMINISTRATIVE ASSISTANT
Volunteers Of America
03.2019 - 05.2019
CAMP COUNSELOR
Hanson Place SDA School
06.2016 - 08.2018
Bachelor of Arts - Psychology
Medgar Evers College
Associate of Arts - Liberal Arts And General Studies
Medgar Evers College
High School Diploma -
Urban Assembly For Law And Justice