CORINA SAMUEL
Compensation Analyst
Greenville,SC
Summary
Detail-oriented Compensation Analyst with over four years of Human Resources experience. Highly skilled in reviewing procedures, data, and handling sensitive information. Well versed with Microsoft Office and Workday; looking to apply skills to expand and achieve new professional goals.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Compensation Analyst
BlueCross BlueShield Of South Carolina
11.2022 - Current
- Collaborates with recruiters to help develop compensation packages and maintain fair employee pay levels
- Prepares monthly reports and recommendations for senior leadership across company
- Handles existing and new hire employee data
- Provides hands-on support for employees as needed
- Assist in maintenance of company's job profiles, job descriptions, and position management across HRIS and Payfactors platform
Human Resources Customer Service Advocate II
BlueCross BlueShield Of SC
11.2019 - 11.2022
- Maintained and organized human resources information within Human Resources Information System (HRIS)
- Collaborated with other HR functional areas to resolve problems. Responded to, researched and/or assisted with priority inquiries and special projects as required by management
- Provided hands-on support for employees as needed
- Maintained basic knowledge of compensation, payroll, benefits, and recruiting in order to resolve inquiries and requests from employees
- Contributed to process improvements through recommendation of changes in procedures and techniques discovered during daily operations.
- Assisted with training new employees and cross training of coworkers
Customer Service Advocate I
Kelly Services Inc./Blue Cross Blue Shield
12.2017 - 11.2019
- Lead team member for company's premier customer and providing excellent customer service
- Providing dental, life/AD&D, short term disability, long term disability and other types of coverage to groups and their members
- Navigating Group Communications (GCOM) system and processing group and member information
- Able to navigate Client Enrollment System and process member changes (CES)
- Communicating with upper level management on how and when to execute desk procedures for excellent customer service
- Handling sensitive and confidential information in accordance with company protocol
Sales Associate
Crazy 8
04.2015 - 01.2018
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Responded to customer questions and requests in prompt and efficient manner
- Maintained organized, presentable merchandise to drive continuous sales
- Implemented up-selling strategies to improve sales and meet sales goals
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
Sales Associate
Rue21
11.2016 - 08.2017
- Engaged with customers to effectively build rapport and lasting relationships
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Merchandising product on floor that is appealing to customers and meets company standards
- Performing transactions in cash register with consistent accuracy
Resident Assistant
Winthrop University
02.2015 - 04.2016
- Upheld and enforced university policy within residence hall
- Managed budgeting details for programming and other necessities
- Organized and led programs that were conducive to th learning and growth of students throughout the campus
- Acted as first responder to any emergencies that occurred within residence hall
- Performed several administrative duties, including room transfers, incident reports and maintenance requests
- Mediated and provided professional conflict resolution in timely fashion
Education
Bachelor of Arts - Psychology
Winthrop University
Rock Hill, SC 08.2013 - 05.2017
Skills
Strong verbal and written communication
Ability to work in fast paced environment
Proficient in Microsoft Office
Critical Thinking
Detail Oriented
Strong Data Analysis
Organization
Timeline
Compensation Analyst
BlueCross BlueShield Of South Carolina
11.2022 - Current
Human Resources Customer Service Advocate II
BlueCross BlueShield Of SC
11.2019 - 11.2022
Customer Service Advocate I
Kelly Services Inc./Blue Cross Blue Shield
12.2017 - 11.2019
Sales Associate
Rue21
11.2016 - 08.2017
Sales Associate
Crazy 8
04.2015 - 01.2018
Resident Assistant
Winthrop University
02.2015 - 04.2016
Bachelor of Arts - Psychology
Winthrop University
08.2013 - 05.2017