CORINA SAMUEL
Compensation Analyst
Greenville,SC
Summary
Detail-oriented Compensation Analyst with over four years of Human Resources experience. Highly skilled in reviewing procedures, data, and handling sensitive information. Well versed with Microsoft Office and Workday; looking to apply skills to expand and achieve new professional goals.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Compensation Analyst
BlueCross BlueShield Of South Carolina
11.2022 - Current
- Collaborates with recruiters to help develop compensation packages and maintain fair employee pay levels
- Prepares monthly reports and recommendations for senior leadership across company
- Handles existing and new hire employee data
- Provides hands-on support for employees as needed
- Assist in maintenance of company's job profiles, job descriptions, and position management across HRIS and Payfactors platform
Human Resources Customer Service Advocate II
BlueCross BlueShield Of SC
11.2019 - 11.2022
- Maintained and organized human resources information within Human Resources Information System (HRIS)
- Collaborated with other HR functional areas to resolve problems. Responded to, researched and/or assisted with priority inquiries and special projects as required by management
- Provided hands-on support for employees as needed
- Maintained basic knowledge of compensation, payroll, benefits, and recruiting in order to resolve inquiries and requests from employees
- Contributed to process improvements through recommendation of changes in procedures and techniques discovered during daily operations.
- Assisted with training new employees and cross training of coworkers
Customer Service Advocate I
Kelly Services Inc./Blue Cross Blue Shield
12.2017 - 11.2019
- Lead team member for company's premier customer and providing excellent customer service
- Providing dental, life/AD&D, short term disability, long term disability and other types of coverage to groups and their members
- Navigating Group Communications (GCOM) system and processing group and member information
- Able to navigate Client Enrollment System and process member changes (CES)
- Communicating with upper level management on how and when to execute desk procedures for excellent customer service
- Handling sensitive and confidential information in accordance with company protocol
Sales Associate
Crazy 8
04.2015 - 01.2018
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Responded to customer questions and requests in prompt and efficient manner
- Maintained organized, presentable merchandise to drive continuous sales
- Implemented up-selling strategies to improve sales and meet sales goals
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
Sales Associate
Rue21
11.2016 - 08.2017
- Engaged with customers to effectively build rapport and lasting relationships
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Merchandising product on floor that is appealing to customers and meets company standards
- Performing transactions in cash register with consistent accuracy
Resident Assistant
Winthrop University
02.2015 - 04.2016
- Upheld and enforced university policy within residence hall
- Managed budgeting details for programming and other necessities
- Organized and led programs that were conducive to th learning and growth of students throughout the campus
- Acted as first responder to any emergencies that occurred within residence hall
- Performed several administrative duties, including room transfers, incident reports and maintenance requests
- Mediated and provided professional conflict resolution in timely fashion
Education
Bachelor of Arts - Psychology
Winthrop University
Rock Hill, SC 08.2013 - 05.2017
Skills
Strong verbal and written communication
Timeline
Compensation Analyst
BlueCross BlueShield Of South Carolina
11.2022 - Current
Human Resources Customer Service Advocate II
BlueCross BlueShield Of SC
11.2019 - 11.2022
Customer Service Advocate I
Kelly Services Inc./Blue Cross Blue Shield
12.2017 - 11.2019
Sales Associate
Rue21
11.2016 - 08.2017
Sales Associate
Crazy 8
04.2015 - 01.2018
Resident Assistant
Winthrop University
02.2015 - 04.2016
Bachelor of Arts - Psychology
Winthrop University
08.2013 - 05.2017
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