Corina Ann Herring
Newport,NC
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Food and Beverage Manager
Vail Resorts Inc
Breckenridge, CO
12.2023 - 04.2024
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Streamlined operations through regular review of processes and implementation of best practices.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Organized successful special events that contributed to increased sales figures.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications.
Restaurant Manager
Princess Cruises
05.2023 - 10.2023
- Opening and closing the restaurants for the season in Fairbanks, Anchorage, and Denali.
- Appointing, inducting, and mentoring new staff members.
- Training all restaurant managers, servers, support staff, and bartenders.
- Scheduling shifts and assigning tables to servers, support staff, and bartenders.
- Resolving customers' questions and grievances in a professional manner.
- Conducting payroll activities in an accurate, timely manner for all venues.
- Ensuring that the restaurants adhere to pertinent health and safety standards
- Kept facilities compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Oversaw food preparation and monitored safety protocols.
- Increased restaurant revenues by optimizing table turnover rates and enhancing menu offerings.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair
Restaurant Manager of Multiple Outlets with Multimillion Dollar Budget
Norwegian Cruise Line
08.2021 - 04.2023
- Full responsibility for 4-9 restaurants and a team of 65-200+
- Outlets from casual to fine-dining (Italian, Steakhouse, Asian Fusion) and a 24 hour restaurant
- Hands on in all outlets with guests and staff
- Increased team member engagement and retention while developing and implementing systems (ie: steps of service)
- Responsible for Front-of-House, providing insight and guidance to every team member, scheduling, training, and partnering with Executive Chef
- Proactively pushed for and led opening of new Fine Dining Italian restaurant to much success
- Received 'Leadership Award' from 2nd Captain for leadership and much-improved success of restaurants
- Turned-around Main Dining room reducing wait time from 2 hours to 1 hour by revamping systems, improving communication, streamlining operations, coaching and creating team leaders
- Saved $4,000 in Labor costs in first month through changing scheduling and giving staff needed breaks
- Skilled in financial acumen.
Owner/Operator
The Look Brow & Beauty Boutique
01.2019 - 08.2021
- Started from ground up while acting as chief stakeholder of business operation
- Oversee all operations including screening and interviewing of new hires
- Strategizing sales initiatives to increase business performance
- Respond to customer inquiries and complaints
- Perform all accounting duties such as bookkeeping daily cash flow, preparation of bank statements, generating financial statements, maintaining inventory
- Programs used were Quickbooks and Gloss Genius
- Establishing budgets and financial goals
- Maintain health department compliance
- Voted 'Favorite Place to get a facial' in Greenville.
General Manager
Starlite Cafe and Restaurant
03.2014 - 08.2019
- Hired as Restaurant Manager and promoted to General Manager due to high level of professionalism with a significant increase in revenue and customer satisfaction
- Cultivated strong interpersonal skills and a keen eye for detail
- Responsible for Front-of-House, Bar management, training, and coaching all staff
- Worked with executive chef to develop and create a flavorful menu
- Restaurant received many awards including 'Best Place in Fine Dining' 4-years running, 'Best Place for a Mediterranean Dinner', People's Choice Award, and Multiple 'Best in Town'
- High employee retention in a college town by advocating for staff, training, team building, mutual respect.
Banquet Manager
North Ridge Country Club
05.2007 - 03.2014
- Ability to coordinate and execute large scale events flawlessly
- Managed all aspects of client service, planning, developing relationships with vendors and suppliers, and ensuring high quality products all with a team of over 80 employees
- Increased Sales from $11 million to $16 million through retraining seminars, development of steps of service program, inventory control, and implementation of strategic initiatives
- Thriving in a fast paced environment while managing multiple tasks simultaneously
- Hosted many VIPs and dignitaries including senators.
Education
Master Of Science - Hospitality Management
East Carolina University
Greenville, NCBachelor Of Science - Recreation & Leisure Studies/Management
East Carolina University
Greenville, NCSkills
- Hospitality Management
- Budgeting
- Financial acumen
- POS Setup
- Food safety
- Catering Coordinating
- Training and Onboarding
- Workflow Planning
- Relationship Building
- Inventory Management
- Labor and Overhead Cost Estimation
- Customer Engagement
- Quality Control
- Cost controls
- Employee Retention
- Menu development
- Inventory Management Software
- Regulatory Compliance
- Employee Performance Evaluations
Certification
ServSafe
Timeline
Senior Food and Beverage Manager
Vail Resorts Inc
12.2023 - 04.2024
Restaurant Manager
Princess Cruises
05.2023 - 10.2023
Restaurant Manager of Multiple Outlets with Multimillion Dollar Budget
Norwegian Cruise Line
08.2021 - 04.2023
Owner/Operator
The Look Brow & Beauty Boutique
01.2019 - 08.2021
General Manager
Starlite Cafe and Restaurant
03.2014 - 08.2019
Banquet Manager
North Ridge Country Club
05.2007 - 03.2014
Master Of Science - Hospitality Management
East Carolina University
Bachelor Of Science - Recreation & Leisure Studies/Management
East Carolina University
ServSafe