Summary
Overview
Work History
Education
Skills
Timeline
Corinn Cattermole

Corinn Cattermole

Pleasant Grove,UT

Summary

Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Organized shift manager with 10+ years of managing employees experience. Expert in hands on training with extensive knowledge of macro use and industry procedures. Proven leader ready to make hard decisions and counsel companies to long-term success.

Overview

20
20
years of professional experience

Work History

Shift Manager

Woodflowers.com
American Fork, UT
01.2018 - Current
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Tracked receipts, employee hours, and inventory movements.
  • Excelled in every store position and regularly backed up front-line staff
  • Managed senior-level personnel working in marketing and sales capacities
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas

Corporate Trainer

Chili's Bar And Grill
Orem, Utah
05.2003 - 07.2017
  • Coached new managers on store procedures, policies and customer service.
  • Created training programs and instructional materials to further educate personnel.
  • Reviewed effectiveness of programs and proposed updates to maximize success.
  • Led cross-functional training for external and internal clients and created all training materials and exams.

Education

Masters of Aesthetics -

Skin Science Institute, Inc. DBA Skih Science Institute of Laser & Esthetics-Salt Lake, Salt Lake City
12.2023

No Degree - Nursing

Utah Valley University, Orem, UT
06.2012

High School Diploma -

Kirtland High School, Kirtland, NM
05.2003

Skills

  • Curriculum Selection
  • New Employee Training
  • Course Design
  • Learning Techniques
  • Authorization Procedure Implementation
  • Company Policy Compliance
  • Staff Training
  • Performance Monitoring
  • Training Assessment
  • Observations and Evaluations
  • Quality Control Strategies
  • Progress Assessment Skills

Timeline

Shift Manager - Woodflowers.com
01.2018 - Current
Corporate Trainer - Chili's Bar And Grill
05.2003 - 07.2017
Skin Science Institute, Inc. DBA Skih Science Institute of Laser & Esthetics-Salt Lake - Masters of Aesthetics,
Utah Valley University - No Degree, Nursing
Kirtland High School - High School Diploma,

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Corinn Cattermole