Versatile professional skilled in multitasking and thriving under pressure. Recognized for delivering exceptional customer service and fostering strong relationships through effective communication and empathy.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
CEO and Executive Housekeeper
Corinnas Cleaning Services
El Paso, Texas
05.2025 - Current
Led daily operations to enhance service delivery and achieve high client satisfaction.
Managed and cleaned homes throughout El Paso, Texas, optimizing resources for effective service.
Coordinated scheduling and logistics for cleaning staff across multiple client locations to streamline operations.
Therapist Intern
Family Services of El Paso
El Paso, Texas
03.2022 - 09.2022
Implemented evidence-based interventions such as cognitive behavioral therapy and dialectical behavior therapy.
Conducted intake assessments to identify client needs and recommend appropriate services.
Designed individualized treatment plans based on child assessments and family input.
Conducted therapeutic play sessions to promote emotional expression and coping skills.
Delivered supportive counseling to individuals, couples, families, and groups, fostering emotional well-being.
Utilized empathy and active listening to build relationships with clients.
Collaborated with supervisors to refine therapeutic techniques and approaches.
Maintained clinical documentation of goals and progress to ensure continuity of care.
Documented client progress and treatment plans in electronic health records.
Professional Laser Technician
American Laser Med Spa
El Paso, Texas
12.2017 - 09.2019
Performed laser treatments for skin rejuvenation and hair removal.
Collaborated with physicians and healthcare professionals to create tailored treatment plans that address individual patient needs.
Assisted in developing customized treatment plans for clients.
Monitored client comfort during procedures, ensuring high levels of satisfaction and trust in care.
Educated clients on treatment options and post-care instructions, empowering them to make informed decisions about their care.
Educated patients about the risks associated with laser treatments.
Adjusted settings on lasers based on individual patient needs or preferences.
Ensured that all safety standards were met during each treatment session.
Maintained equipment cleanliness and conducted routine safety checks.
Assisted with training new technicians on laser equipment operation and safety protocols.
Adhered to HIPAA regulations when handling sensitive patient information.
Maintained accurate medical records and updated data in EMR systems.
Maintained accurate documentation of patient assessments, interventions, treatments and progress notes in EMR system.
Medical Scribe
Proscribe
El Paso, Texas
12.2015 - 09.2017
Documented patient encounters in real-time during medical examinations.
Assisted healthcare providers by transcribing notes and dictations accurately.
Observed examinations and procedures performed by physicians to document findings accurately in the EMR system.
Reviewed patient information to ensure completeness and accuracy of data.
Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
Organized and maintained electronic health records for efficient access.
Communicated with medical staff regarding documentation and workflow needs.
Coordinated with various departments to streamline patient information exchange.
Managed appointment schedules to optimize provider efficiency and patient flow.
Prepared charts for upcoming appointments by retrieving relevant medical history from previous visits.
Followed clinicians throughout shift in high-volume, busy environments.
Supported training of new scribes on documentation processes and systems.
Demonstrated knowledge of terminology for multiple medical specialties, consistently seeking ongoing training to expand and maintain knowledge base.
T3 Technical Lead, CEO Escalation and Executive Escalation Analyst, RCA, and RCCA at Enphase Energy, INCT3 Technical Lead, CEO Escalation and Executive Escalation Analyst, RCA, and RCCA at Enphase Energy, INC