Corinna Salisbury
Ottumwa,IA
Summary
Resourceful and experienced individual offering expertise in customer service, staffing, and coordination of programs. Cheerful, dedicated team member with high attention to detail and strong organizational skills. Handles multiple projects simultaneously with high degree of accuracy. Experienced in engaging in other duties to support the function of the company. Capable of recognizing the needs of individuals or situations
Overview
27
27
years of professional experience
1
1
Certification
Work History
Medical Biller/DPS/Med Manger
Happy Homes Respite Services
08.2020 - 05.2026
- Claim Management: "Submitted accurate electronic and paper claims to Medicare, Medicaid, and private insurers," "Audited claims for completeness before submission".
- Denial & Appeals: "Managed claim denials and appeals process, reversing % of denials," "Researched and resolved complex billing issues".
- Patient Accounts: "Posted payments and adjustments," "Generated patient statements and managed payment plans," "Responded to patient billing inquiries".
- Revenue Cycle: "Verified patient insurance eligibility and benefits," "Followed up on unpaid claims and delinquent accounts," "Maintained accurate patient billing records".
- Compliance & Collaboration: "Ensured compliance with HIPAA and regulatory standards," "Collaborated with coders and providers to resolve discrepancies".
- A Direct Support Professional (DSP) helps individuals with disabilities live more independently by assisting with daily tasks, fostering community inclusion, and teaching life skills, focusing on empowering them rather than doing things for them, covering personal care, household duties, transportation, medication reminders, and advocating for their rights, all while maintaining detailed records and promoting self-sufficiency.
- A Medication Manager oversees safe medication use, administering, documenting, and monitoring drugs for residents/patients, often in senior living or care facilities, ensuring proper dosage, watching for side effects/interactions, educating clients, maintaining records, and collaborating with nurses/doctors for optimal health outcomes, with duties ranging from basic administration to staff supervision and complex care coordination.
- Processed medical claims accurately and efficiently, ensuring timely submission to insurance providers.
- Reviewed patient billing records for discrepancies and resolved issues with minimal oversight.
Paraprofessional
Centerville community schools
08.2021 - 10.2023
- Provided support to physical task like eating and getting around.
- Assisted in adapting a child’s learning by providing alternative task to help them be successful.
- Adapted instruction materials for child to learn.
- Help manage the behavior of assigned students. This included intervening in a crisis situations or dangerous student behavior.
- Kept teacher informed of special needs problems and documented information.
Customer Service Representative
alliant
02.2021 - 08.2021
- Listen to customers’ questions and concerns and provide answers or responses.
- Record details of customer contacts and actions taken.
- Review customer accounts and make changes, if necessary.
- Provide information about products and services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Aquatics Director
rathbun lake area ymca
05.2017 - 02.2021
- Supervised aquatic staff and administered performance evaluations to communicate expectations.
- Hire and train on boarding aquatic staff.
- Trained staff members on conducting events and following safety procedures.
- Planned and conducted community activities.
- Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services as needed.
- Provide quality clerical support through document management, email correspondence and as needed overseeing other areas of operation at the YMCA.
- Supported efficient meetings by organizing spaces and materials, documenting discussions.
- Managed and supervised 12-14 staff personnel.
Patient Access Representative
Mercy Medical Center
10.2014 - 06.2016
- Facilitated patient registration processes, ensuring accuracy and compliance with healthcare regulations.
- Managed insurance verifications, enhancing operational efficiency and reducing claim rejections.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Trained new staff on patient access protocols, fostering a collaborative and knowledgeable team environment.
- Managed patient registration processes to ensure accurate and timely data entry.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Paraprofessional
Centerville community schools
10.2014 - 06.2016
- Provided support to physical task like eating and getting around.
- Assisted in adapting a child’s learning by providing alternative task to help them be successful.
- Adapted instruction materials for child to learn.
- Help manage the behavior of assigned students. This included intervening in a crisis situations or dangerous student behavior.
- Kept teacher informed of special needs problems and documented information.
Visual Manager
ashley furniture
02.2014 - 09.2014
- Managed analytical reports to identify and track sales activities and customer trends.
- Assisted customers with locating and choosing merchandise in any store department.
- Increased visual impact and sales through optimal arrangement of furniture, fixtures, walls and tables.
- Led visual merchandising initiatives, enhancing product presentation and customer engagement.
Dental Examiner/procesor
blue cross blue shield of texas
01.2013 - 08.2014
- Maintained confidentiality of patient finances, records and health statuses.
- Communicated verification and authorization status updates with dental offices to facilitate decision-making for patient admissions and insurance coverage.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Evaluated claims for accuracy and compliance with regulatory standards.
City Clerk/treasure
city of udell
01.2001 - 08.2009
- Typed reports, letters and other business documents.
- Prepared and responsible for City budget and all financial and legal aspects of the City budget.
- Process payments, penalties, balance adjustments, and deposits.
- Attended regular and special City Council meetings; prepared agendas, packets, minutes, ordinances, resolutions and other records of the City Council.
- Facilitated public meetings, maintaining agendas, minutes, and official correspondence for transparency.
Parent Educator
parents as teachers
01.1999 - 08.2008
- Performed monthly home visits based on the child’s age with parents and children prenatal-age 5 years.
- Provided periodic screenings on the child’s development. Advised early intervention for identified concerns.
- Performed vision and hearing screenings and made referrals if red flags where identified.
- Planned and documented visits.
- Planned monthly playgroups and activities.
- Conducted home visits to assess child development and provide targeted resources.
- Facilitated workshops for parents on effective parenting strategies and child engagement.
- Collaborated with community organizations to enhance support services for families.
Cake Decorator
HyVee Foods
10.2008 - 07.2009
- Designed and executed intricate cake decorations for various events, enhancing visual appeal and customer satisfaction.
- Resolved customer inquiries regarding design options, fostering positive relationships and repeat business opportunities.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
Education
Highschool - General
Centerville High School
Centerville, IA05.1989
Early Childhood - Early Child Hood Certification/Parent Educator
Indian Hills
Ottumwa, IASkills
- Communication
- Decision-making
- Conflict resolution
- Self-motivated
- Early childhood knowledge
- Organization
- Detail oriented
- Special education background
- Microsoft Office proficiency
- Time management
- Insurance claims
- Medical billing
- Insurance billing
- Electronic claims
- HIPAA compliance
- Insurance verification
- Customer service
Certification
- First Aid AED/CPR Instructor
- Lifeguard Instructor
- Lifeguard
Timeline
Paraprofessional
Centerville community schools
08.2021 - 10.2023
Customer Service Representative
alliant
02.2021 - 08.2021
Medical Biller/DPS/Med Manger
Happy Homes Respite Services
08.2020 - 05.2026
Aquatics Director
rathbun lake area ymca
05.2017 - 02.2021
Patient Access Representative
Mercy Medical Center
10.2014 - 06.2016
Paraprofessional
Centerville community schools
10.2014 - 06.2016
Visual Manager
ashley furniture
02.2014 - 09.2014
Dental Examiner/procesor
blue cross blue shield of texas
01.2013 - 08.2014
Cake Decorator
HyVee Foods
10.2008 - 07.2009
City Clerk/treasure
city of udell
01.2001 - 08.2009
Parent Educator
parents as teachers
01.1999 - 08.2008
Highschool - General
Centerville High School
Early Childhood - Early Child Hood Certification/Parent Educator
Indian Hills