CORINNE ALVAREZ

• Issued benefits to Injured workers
• Typed benefit letters , state form's
• Processed bills, subpoena records, paid awards
• Scheduled QME appointments, QME Strikes, called for medical status
• Calculated Wage Statements

• Logged, allocated and managed claims.
• Transmitted case files between offices.
• Scheduled medical appointments and claims depositions.
• Issued benefits to injured workers, typed letters and state forms, data entry, processed bills, subpoena records, scheduled Panel QME appointments.

IMRs (Independent Medical Review)

• Daily NOARFI Process, Retrieve new NOARFI’s
• Import reports into IMR Crusher
• Log completed IMR’s
• Send updated spreadsheet to Lexitas
• Request for Further Information (RFI’s)
• Send medicals to Maximus Federal Services
• Paid Invoice's

Award Log

• Daily Logging / Maintenance

• Weekly Email

MBR (Medical Bill Research)

• Daily Research & Payments

• Weekly Report Import/Export

o CA TAT Duration

o MBR Research

o AIG Med Payments Report (to AIG & Teri)

• Issued benefits to injured workers, typed letters and state forms, data entry, processed bills, subpoena records, scheduled Panel QME appointments, Prepared QME itemized medical index of records and cover letters, paid mileage and file and serve
• Translated Spanish speaking calls, photocopying, scanned and organized files requiring detail for audit, requested records
• Prepared settlement documents and submitted electronically to the Workers Compensation Appeals Board (EAMS), communicated with WCAB and DEU
• Communicated with medical doctors and claimants regarding medical evaluation reports and medical status updates.

• Answered phones, data entry, trained administrative personnel and new hires on office protocols
• Performed general clerical tasks such as faxing, photocopying, and scanning documents
• Efficiently fielded phone calls on a multi-line system
• Responded to and resolved customer complaints
• Make and confirm reservations
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.