CORINNE BENNETT
Federal Way,WA
Summary
Strategic leader with 20 years of experience in managing projects and programs that solve complex challenges. Skilled in aligning team strategies with organizational goals, streamlining workflows, and managing budgets. Focused on developing future leaders through performance coaching and leveraging individual strengths. Background in HR and program management supports rapid adaptability and results-driven execution.
Overview
17
17
years of professional experience
Work History
Manager, Technical Program Manager, Prime Video Beta
Amazon
Seattle, Washington
09.2021 - Current
- Managed a team of 10 senior program managers and product managers supporting Prime Video beta testing program.
- Scaled beta team from five to 10 members in 2024, promoting three employees and transitioning two to technical roles.
- Developed a three-year plan after achieving 200% year-over-year project increase, securing leadership support for scaling needs.
- Created capacity planning models to allocate resources effectively across over 100 annual projects, ensuring business delivery.
- Delivered largest beta tests in Prime Video history with over 30,000 testers, enabling key launches such as redesigned customer experience.
- Identified critical launch components and coordinated with over 500 individuals across 10 teams for on-time delivery.
- Implemented data-driven decision-making to re-prioritize team members, aligning resources with essential business launch goals.
- Fostered relationships with senior leaders to align priorities and develop efficient capacity planning models for high-impact projects.
- Led teams to optimize operational workflows and improve efficiency across departments.
- Analyzed operational data to identify trends and recommend actionable solutions for multi-million dollar projects quarterly.
- Collaborated with engineering to define product specifications and features on a new beta testing product for Prime Video.
Sr. Program Manager, Time Transformation
Amazon
05.2020 - 09.2021
- Directed Time Transformation Team PMs in formulating strategic vision for service enhancements through automation and process improvements.
- Formulated three-year automation plan encompassing six technical roadmaps, targeting elimination of 80% manual work.
- Reduced over three million transactions annually through streamlined processes, achieving 40% year-over-year growth.
- Implemented process improvement programs to drive sustainable service advancements throughout the organization.
- Collaborated with global Amazon stakeholder teams to prioritize solutions for long-term headcount avoidance.
- Developed innovative strategies to address complex challenges, yielding significant large-scale impacts.
- Facilitated task elimination initiatives to enhance operational efficiency across multiple departments.
- Established metrics to measure success and monitor progress against automation goals.
- Managed stakeholder communications to ensure clarity and alignment on project progress.
- Facilitated workshops to identify process improvements and drive operational efficiency.
Sr. Program Manager, Lean Six Sigma (ACES Team)
Amazon
04.2019 - 05.2020
- Built and managed world-wide Gemba Program for third party seller customer service organization, enabling associates to report defects and process enhancements in tools and resources for case resolution.
- Achieved 60% reduction in average time-to-resolution for open Gemba items, decreasing from 208 days to 83.2 days.
- Enabled global time-to-resolution improvements, achieving 60% reduction in average time-to-resolve open Gemba items from 208 days to 83.2 days.
- Created comprehensive program documentation to support knowledge sharing and continuity.
Past Roles
Amazon
09.2008 - 04.2019
- Led process support for new marketplace expansion, driving operational efficiency from May 2018 to April 2019.
- Managed business operations to enhance productivity and streamline processes from September 2015 to May 2018.
- Supported business development initiatives as HR Specialist, focusing on talent acquisition.
- Facilitated international internal transfers as HR Specialist, ensuring compliance and effective onboarding from September 2011 to December 2014.
- Specialized in leave of absence management as HR Specialist, providing guidance and support from December 2009 to September 2011.
- Assisted in leave of absence processes as HR Associate, maintaining accurate records and communications from September 2009 to December 2009.
- Provided administrative support at Employee Resource Center, addressing employee inquiries and improving service delivery from September 2008 to September 2009.
Education
MBA - General Business Administration
University of Phoenix
Phoenix, AZ01.2008
Bachelor of Arts - Business Administration & Latin Minor
Western Washington University
Bellingham, WA01.2006
Skills
- Strategic direction setting
- Collaborative change management
- Leadership collaboration
- Technical program management
- Prioritization & capacity planning
- Risk identification & mitigation
- Lean six sigma process improvement
- Career coaching
- Proactive leadership
- Data analysis
- Product development
- Data & reporting
- People development & management
- Agile planning
- Automation strategy
- Team leadership
- Effective communication
- Problem solving
- Technical Acumen: MS Office Suite
- Technical Acumen: Google Docs
- Technical Acumen: Smart Sheet
- Technical Acumen: People Portal
- Technical Acumen: HRBI- Analytics
- Technical Acumen: ADOBE Photoshop
- Technical Acumen: SAP
- Technical Acumen: AIM
- Technical Acumen: Minitab
- Technical Acumen: JIRA
- Technical Acumen: SIM
- Technical Acumen: Figma
- Technical Acumen: Asana
- Technical Acumen: Trouble Ticketing
- Technical Acumen: Lucid
- Technical Acumen: Claude
- Technical Acumen: Gemini
- Technical Acumen: Bedrock
- Technical Acumen: ChatGPT
Professional Development And Certifications
- Lean Six Sigma- Green Belt
- Prince 2 Foundation Certified
Affiliations
Skydiving coach- May 2024
Timeline
Manager, Technical Program Manager, Prime Video Beta
Amazon
09.2021 - Current
Sr. Program Manager, Time Transformation
Amazon
05.2020 - 09.2021
Sr. Program Manager, Lean Six Sigma (ACES Team)
Amazon
04.2019 - 05.2020
Past Roles
Amazon
09.2008 - 04.2019
MBA - General Business Administration
University of Phoenix
Bachelor of Arts - Business Administration & Latin Minor
Western Washington University