Dynamic professional with experience in healthcare and customer service. Known for exceptional attention to detail and the ability to streamline communication between departments, ensuring comprehensive patient/customer care and satisfaction.
Work History
Diagnostic Imaging Assistant
2 Years 7 Months
Norton Brownsboro Hospital | 01.2024 - Current
Served as a reliable resource for both clinical staff and patients by offering knowledge on diagnostic imaging processes.
Assisted in training new staff members on departmental policies, equipment operation, and best practices in diagnostic imaging techniques.
Consistently demonstrated strong attention to detail, ensuring accurate documentation of patient from unit to imaging department.
Enhanced overall patient experience by providing compassionate care while maintaining a professional demeanor throughout their visit.
Streamlined communication between departments by effectively coordinating with other healthcare professionals to provide comprehensive patient care.
Dietetic Hospitality Associate
1 Year 3 Months
Norton Brownsboro Hospital | 12.2022 - 03.2024
Maintained clean and organized dining areas to uphold kitchen hygiene standards.
Checked guests' identification before serving meals to ensure correct diet order.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Coordinated with kitchen staff to ensure accurate patient meal orders.
Used slow periods to restock supplies and organize next meal.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Trained new staff on menu knowledge and service protocols to enhance team performance.
Handled customer inquiries and complaints professionally, fostering positive experiences.
Flight Attendant
4 Years 2 Months
PSA Airlines | 02.2016 - 04.2020
Delivered exceptional customer service in high-pressure environments, ensuring passenger satisfaction and safety.
Collaborated with crew members to execute seamless boarding procedures and on-time departures.
Conducted pre-flight safety checks, maintaining compliance with aviation regulations and company policies.
Monitored in-flight operations to ensure adherence to safety standards and enhance overall efficiency.
Maintained a safe and comfortable environment for passengers with thorough knowledge of emergency procedures and equipment usage.
Demonstrated cultural sensitivity when interacting with diverse clientele from various regions around the globe.
Education
Associate of Science - Associate of Science
Jefferson Community And Technical College | Louisville, KY | 05-2028