Corinne Burgess

Source, screen, and recruit qualified veterinary professionals for clinical and hospital positions, ensuring a strong pipeline of talent.

• Build and maintain relationships with veterinarians, veterinary technicians, and practice managers to understand staffing needs and career goals.

• Conduct interviews, assess candidate fit, and coordinate the hiring process from initial contact through onboarding.

• Manage job postings, candidate tracking, and recruitment databases to ensure timely and efficient hiring processes.

• Collaborate with practice leadership to develop recruitment strategies that align with organizational goals and culture.

• Promote the company and its career opportunities at industry events, career fairs, and through professional networks.

• Monitor market trends and competitor hiring practices to maintain a competitive edge in talent acquisition.

As Practice Manager at a high-volume, multi-doctor veterinary hospital, I oversee all aspects of daily operations, team leadership, and client service. I manage staffing, scheduling, HR functions, budgeting, and ensure compliance with veterinary and workplace regulations. I work closely with the medical team to support high standards of care while driving operational efficiency and a positive team culture.



Key Responsibilities:

• Lead, train, and support a cross-functional team to ensure smooth daily operations.

• Manage HR, including hiring, onboarding, performance reviews, and conflict resolution.

• Oversee budgeting, payroll, inventory, and vendor relations to meet financial goals.

• Maintain and improve client service experience, handling escalations and feedback.

• Implement systems and protocols to enhance workflow, efficiency, and compliance.

Conduct DVM outreach and relationship building to coordinate hospital interviews for potential hires.

• Engage in on-campus relations to scout upcoming talent for externships and new graduate placements.

• Set up booths at veterinary conventions to promote the company and interact with DVM candidates.

• Participate in regional calls and maintain attention to detail for directions in the West Coast market.

• Fully responsible for hires across the West Coast.

• Utilize social media skills and pipeline building for leads on upcoming practice opportunities.

• Managed daily hospital operations to drive results and financial growth, accountable for $1MM P&L.

• Ensured compliance with all practice protocols, policies, procedures, and local, state, and federal laws.

• Maintained safety and organization within the hospital for pets, clients, and associates.

• Monitored and reported metrics reflecting productivity, expense management, efficiency, and client satisfaction.

• Actively resolved business and patient-related issues through effective problem-solving.

• Promoted teamwork, collaboration, and best practices within the hospital.

• Hired and trained a strong paraprofessional team, maintaining low turnover and high client satisfaction.

• Created and managed paraprofessional schedules to meet hospital and doctor needs.

• Maintained positive relationships with the Chief of Staff, vendor partners, adoption agencies, clients, field leadership, and Central Team Support.

• Led special projects and initiatives directed by Central Team Support.

• Facilitated and participated in market-level events and initiatives.

• Provided support to other hospitals in the market as needed.



Other Positions Held at Banfield Pet Hospital:

• Shift Lead (January 2014 - September 2015)

• Client Service Coordinator/Veterinary Assistant (August 2013 - January 2014)