Corinne Collins
Atlantic Beach
Summary
Customer-focused healthcare and wellness professional with 10+ years of experience supporting clients through consultative guidance, education, and ongoing relationship management. Proven ability to build trust, deliver personalized support, and ensure positive client outcomes in virtual environments. Skilled in customer engagement, product education, CRM management, and cross-functional collaboration to enhance customer experience and retention.
Overview
11
11
years of professional experience
Work History
Health & Wellness Consultant
PhD Weight Loss
12.2025 - Current
- Conduct 20-30 virtual consultations weekly, providing personalized guidance, onboarding, and ongoing support to prospective and active clients
- Build strong client relationships through structured follow-up and proactive communication, supporting long-term engagement and program adherence
- Educate clients on program structure, expectations, and outcomes to ensure confidence and informed decision-making
- Maintain detailed CRM documentation across 100+ active leads and clients, ensuring timely follow-up and accurate pipeline tracking
- Collaborate cross-functionally with coaching and marketing teams to deliver a seamless client experience and improve outcomes
- Serve as a trusted resource, addressing client concerns and resolving issues to support satisfaction and retention
Senior Inside Sales Representative
Smashtech
03.2020 - 11.2025
- Managed 50-70 daily customer interactions via phone, email, and digital platforms in a high-volume remote environment
- Exceeded sales targets by 30-50% through consultative conversations and strong relationship-building
- Supported customers across the full lifecycle, from initial inquiry through repeat purchase and ongoing engagement
- Educated clients on product usage, benefits, and protocols to ensure successful outcomes and satisfaction
- Maintained CRM records for hundreds of customers, tracking interactions, preferences, and follow-up actions
- Built long-term relationships with consumers, boutique wellness centers, med spas, and gyms to drive retention and repeat business
- Mentored new team members on customer communication, engagement strategies, and CRM best practices
Health Consultant & Office Manager
Awaken180 Weightloss
07.2018 - 03.2020
- Conducted 15-25 weekly client consultations, guiding individuals through onboarding and program participation
- Achieved a 70%+ conversion rate by building trust and aligning solutions with client goals
- Maintained relationships with 50+ active clients at a time through regular check-ins, education, and accountability support
- Addressed client concerns and provided timely solutions to improve satisfaction and retention
- Supported daily operations and contributed to the successful launch and growth of a new office location
Health & Wellness Coach
Herbalife
10.2014 - 07.2018
- Built and managed a wellness coaching practice generating ~$10K/month in recurring revenue
- Provided ongoing support to 50+ active clients through virtual coaching, education, and accountability
- Delivered group presentations and onboarding sessions to improve client understanding and engagement
- Developed long-term client relationships that drove retention, referrals, and sustained program growth
Education
Bachelor's Degree - Health Sciences - Global Nutrition
University of Massachusetts Amherst
Certified Nutrition Coach -
National Academy of Sports Medicine
Certified Personal Trainer -
National Academy of Sports Medicine
Skills
- Customer Success & Client Experience
- Client Relationship Management
- Product Education & Training
- Healthcare & Wellness Support
- CRM Systems (Salesforce, HubSpot)
- Customer Retention & Engagement
- Problem Solving & Issue Resolution
- Cross-Functional Collaboration
- Virtual Communication (Phone, Zoom, Email)
- Client consultation
- Personalized guidance
- Needs Assessment & Solution Guidance
- Patient Advocacy
- Process Improvement
Timeline
Health & Wellness Consultant
PhD Weight Loss
12.2025 - Current
Senior Inside Sales Representative
Smashtech
03.2020 - 11.2025
Health Consultant & Office Manager
Awaken180 Weightloss
07.2018 - 03.2020
Health & Wellness Coach
Herbalife
10.2014 - 07.2018
Bachelor's Degree - Health Sciences - Global Nutrition
University of Massachusetts Amherst
Certified Nutrition Coach -
National Academy of Sports Medicine
Certified Personal Trainer -
National Academy of Sports Medicine