MEG MALLORY
Hillsborough County Public Schools
Tampa,FL
2027
years of professional experience
Customer-focused professional with 10+ years of experience across education and retail leadership, bringing strengths in relationship management, onboarding and training, problem resolution, and data-informed decision-making. Proven ability to build strong relationships, identify individual needs, manage multiple priorities, and communicate effectively with diverse stakeholders. Eager to bring these skills to a Customer Success Manager role focused on customer engagement, satisfaction, and long-term success.
Work History
Educator
- Manage relationships and ongoing communication with 18-25 students and their families, serving as the primary point of contact for questions, progress updates, concerns, and individualized support.
- Use performance data and digital platforms to monitor progress, identify needs, and adjust support strategies to improve outcomes.
- Manage multiple priorities, deadlines, documentation, and stakeholder needs while maintaining responsive and consistent communication.
- Collaborate with colleagues and school leadership to analyze and present data, coordinate initiatives, and support shared goals.
Assistant Manager
2 Years- Consistently met or exceeded daily, weekly, and monthly sales goals through personalized service, product guidance, and relationship building.
- Onboarded, trained, and developed a team of 10-12 employees in customer service, sales expectations, brand standards, and day-to-day operations.
- Resolved customer concerns and service issues with empathy and professionalism, helping maintain strong customer relationships and a positive brand experience.
- Supported inventory management, merchandising, Shopify POS, social media content, sales tracking, and overall store operations.
Educator
2 Years- Built strong relationships with students, families, colleagues, and leadership through proactive communication, individualized support, and consistent follow-through.
- Tracked performance data, identified gaps and needs, and adapted strategies to improve outcomes while managing a high volume of ongoing responsibilities.
Educator
5 Years- Used performance data, progress monitoring, and frequent communication to identify individual needs, provide tailored support, and improve outcomes.
- Collaborated across teams, maintained detailed records, and navigated challenging situations with patience, professionalism, and solution-focused communication.
Assistant Manager
- Led customer-facing store operations, team training and development, and sales performance in a high-volume retail environment.
- Consistently exceeded company goals while delivering strong customer experiences and coaching employees on service and brand standards.
Education
Bachelor of Science - Elementary Education
Skills
Customer Success & Client Experience
Relationship Management
Customer Engagement
Onboarding & Training
Stakeholder Management
Needs Assessment
Problem Resolution
Cross-Functional Collaboration
Data Tracking & Analysis
Sales & Goal Attainment
Account Support
Digital Platforms & Technology
Timeline
Assistant Manager
KITTENISH
01.2021 - 01.2023Read More
Educator
Hillsborough County Public Schools
01.2019 - 01.2021Read More
Educator
Volusia County Schools
01.2014 - 01.2019Read More
Educator
Hillsborough County Public Schools
2023 - CurrentRead More
Assistant Manager
Hollister Co.
2010 - 2014Read More
Indiana State University
Bachelor of Science from Elementary Education
Read More